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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Contact centre forum article
77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change? Article
4 September 2024

77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?

This article was first published on the Contact Centre Forum on 4 September. A recent…
Eleanor Morden
Is it time to move on? The growing mismatch between retailers and their contact centre providers Article
2 September 2024

Is it time to move on? The growing mismatch between retailers and their contact centre providers

This article was first published on Retail Sector on 2 September 2024. Customer experience (CX)…
Eleanor Morden
Turning Customer Feedback into Tangible Improvements Blog
30 August 2024

Turning Customer Feedback into Tangible Improvements

Did you know that there’s a goldmine in your inbox? Each comment, message or review…
Eleanor Morden
How to Improve Citizen Services in the Public Sector Blog
21 August 2024

How to Improve Citizen Services in the Public Sector

One of the most pleasing developments in the internet era has been the opportunity to…
Eleanor Morden
customer contact reasons
Knowing Why Your Customers Contact You Blog
14 August 2024

Knowing Why Your Customers Contact You

If you’ve read any of our blogs before, it is a mantra you may be…
Eleanor Morden
Contact Centre Technology Gap
The Tech Discrepancy Between CCaaS Providers and Contact Centres Blog
12 August 2024

The Tech Discrepancy Between CCaaS Providers and Contact Centres

The contact centre is the heartbeat of customer service. Technology underpins operations and, along with…
Eleanor Morden
Emotional Intelligence in Contact Centres
The Human Touch: Why Emotional Intelligence is Key to Improving Customer Interactions Blog
8 August 2024

The Human Touch: Why Emotional Intelligence is Key to Improving Customer Interactions

Here’s a short story for you. A customer was on the verge of losing their…
Eleanor Morden
generative AI in contact centres
AI Will Increase The Need For Human Contact Centre Agents Article
2 August 2024

AI Will Increase The Need For Human Contact Centre Agents

This interview was first published on Call and Contact Centre Expo on 2 August. Whilst…
Eleanor Morden
Bridging the AI Skills Gap in Contact Centres
Bridging the Skills Gap: Building an AI-Equipped Workforce for Contact Centres Blog
31 July 2024

Bridging the Skills Gap: Building an AI-Equipped Workforce for Contact Centres

AI is no longer a buzzword; it's reshaping how we interact with customers, solve problems,…
Eleanor Morden
Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024 News
24 July 2024

Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024

London, UK – July 23, 2024 – Cirrus, a leading provider in the contact centre…
Eleanor Morden
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Recent Posts

  • Cirrus named as NiCE UK&I AI Partner of the Year
  • 7 Agent frustrations AI should really be solving by now
  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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