NiCE Cognigy
Who doesn’t love a great partnership?
Everyone hates contact centres.
But with Cirrus + NiCE, it’s a different story.
Getting more from NiCE
NiCE gives you plenty to work with. AI agents, automation, workforce tools, analytics and enough options to make “where do we start?” a perfectly reasonable question.
Cirrus is your CX-AI transformation partner. We help you work out where NiCE tech will make the biggest difference, build your AI roadmap and put the right parts of NiCE to work without turning the whole thing into a sprawling tech headache.
That might mean AI agents handling routine work, agentic AI reasoning and acting across several systems, or automation taking admin off your agents’ plates (where it has been sitting for far too long).
Then we adapt it as your organisation changes, so the technology is still delivering value six months from now and six years down the line, rather than becoming another hefty spend with little to show for it.
Three rather convincing reasons to choose Cirrus with NiCE
When you’re investing in CX AI, you need more than someone who can sell you the technology. You need people who know what to do with it once it arrives. Our work with NiCE has earned recognition for exactly that: proven delivery, certified AI expertise and live deployments that are already making a difference.
NiCE Platinum Partner
Platinum is the highest partner level in the NiCE ecosystem, awarded for sustained delivery quality, customer success and a strong long-term partnership.
For you, that means less risk and fewer nasty surprises. You’re working with a team that knows NiCE, has delivered it successfully and knows how to make sure it keeps delivering value long after it goes live.
NiCE UK&I AI Partner of the Year
This award recognises the strength of our AI practice, including five Proactive AI Agent deals and the largest Cognigy deal in the UK and Ireland.
So, you’re working with people who have real experience applying CX AI to large, complex customer operations. Useful when your own operation is unlikely to be straightforward, simple and entirely free of complications.
Inaugural NiCE AI Specialization Partner
Cirrus was one of the first partners to meet NiCE’s independently verified standard for enterprise AI delivery.
To qualify, partners need certified AI specialists, proven live deployments across the NiCE AI suite and measurable customer results.
“This award goes to a partner that only eighteen months ago began their CXone journey with us, since that point and building on the success of their award last year as Game Changer partner of the year have now developed an extremely strong AI practice securing five Proactive AI Agent deals and the largest Cognigy deal in the UKI with the largest local authority in Europe which closed in Q4 FY25. ”
Is your NiCE Partner pulling their weight?
Been feeling overwhelmingly underwhelmed by your NiCE contact centre lately?Well, listen, it’s probably not you. Or your tech. Chances are it’s your NiCE partner.
Perhaps they are a jack-of-all-trades who knows a lot about selling tech, but not a lot about your contact centre pain points. Or maybe you’re dealing with a Yes-man who approves all your requests now and worries about the ‘why’ later.
Then there are the NiCE contact centres left to tick along by themselves with no direction. Stacks packed full of AI for no reason other than ‘because’. Or neglected, never knowing what they’re truly capable of.
If any of that feels a bit too relatable, our Partner Reality Check is exactly what you need. Because you, and your NiCE stack, deserve better.
Whether you’re an enterprise or mid-market company, you’ll get:
Results first, always
Access to the same cloud-based system used by NICE’s household brand clients but built around your business and your goals.
15+ years of CX experience
The personal level of service and expertise we’ve been honing for 15+ years, supported by people who have pretty much seen it all (when it comes to contact centres anyway!).
Enterprise power, mid-market simplicity
Cost-effective CCaaS capabilities – because they include everything you need; without all the bits you don’t need.
Built for long term success
Plus, support that doesn’t leave you in the lurch. From real-time insights on customer behaviour and agent performance to a Success Management programme.
“The partnership between Cirrus and Financial Wellness Group is working well. Cirrus is fully embedded and immersed in our business on a daily basis. Their approach to digital transformation isn't just about adding channels—it’s about fully understanding our business, what we’re trying to achieve, and helping us get there. The team has influence over more processes in our business than our own internal teams, which shows they’re not just working on the technology side—they’re helping design how it should work across the operational piece. The commercial team don’t just try to sell more licences or uplift billing. They’re genuinely focused on making a difference and adding value wherever they can.”
Our accreditations
What’s not to love?
Enterprise-grade performance, without the enterprise-grade pain.
