

31 March 2025
How to budget a contact centre upgrade
Upgrading a contact centre is a big investment that can make a huge difference in…

24 February 2025
Customer Retention in 2025: Why It’s More Important Than Ever
These are challenging times for consumers and businesses. Customers are ready to jump ship for…

14 February 2025
2025 – The Year of Real AI Adoption?
The start of a new year is a time for reflection, pragmatism and planning. Let’s…

13 February 2025
Speed vs. Support: The Customer Service Love Triangle
Fast service or the right support? Customers don’t think they should have to choose. But…

9 December 2024
Celebrating Cirrus’ work in the community across 2024
Doing good and doing business go hand in hand. This philosophy has driven our team…