Contact centre AI Integrations
“Adopting AI into our contact centre sounds like a lot of work…”
Nah, not with our plug-and-play Agentic AI
So, you’re ready to embrace AI, but you have absolutely no idea where to begin? You’re not alone. In our opinion, the best place to start is with AI Agent integrations that tap into your CCaaS, CRM, case management and more. It’s easy to set up, and you’ll begin to see results right away (see, plug-and-play!).
99.5%
faster response times
+37%
NPS increase
70%
reduction in AHT
In tune with your stack
Cirrus works with a huge range of tech, third-party services and backend systems, so your AI Agents have the same knowledge and experience as your human agents.
- 99.5% faster response times
- +37% NPS increase
- 70% reduction in AHT
The voice of your business
Cirrus’ Voice AI Agents are powered by Agentic AI and deliver human-like conversations at scale for both inbound and outbound calls. They listen, reason and reply like your human workforce, allowing customers to resolve their own queries without waiting on hold. And your cost-to-serve? Lowered!
Natural conversations
Built with emotional intelligence, Voice AI Agents interact like your human agents, understanding nuance, remembering context and leading with empathy. And they do this in 100+ languages!
Every call answered
No more on hold music here! AI picks up every call immediately, with options to ID&V customers, transfer them to human agents, or help them with self-service.
100+ prebuilt integrations
Hit the ground running on any CCaaS platform, with built in telephony, out-of-the-box integrations and enterprise-level security. With access to the best voice models from ElevenLabs, Deepgram, AWS, Azure and more.
Voice conversations that do more
Cirrus makes it easy to handle high volumes of inbound and outbound calls, speed up resolutions, and deliver world-class customer service.
Truly multichannel customer journeys
Don’t make your customers say it again! Cirrus updates your CRM with every interaction in real-time, so context is never lost, no matter how much channel hopping there is. We even auto-convert the content format to suit the specific channel to keep conversations fluid and ensure nothing gets lost in translation.
We work your way
We’re not fussy. Our AI Agent platform works with any tech or ecosystem, whether onsite or in the cloud. So, there’s no starting from scratch, and there’s no vendor lock-in.
Flexible set-up
Plug Cirrus into your current agent desktop or use Live Agent. Pick your preferred LLM, NLU, STT and TTS providers, and change your mind whenever you want. Choices, choices.
Integrate & elevate
Upgrade your backend systems with over 100 out-of-the-box integrations, building automation that offers customers end-to-end self-service while reducing cost to serve.
Support your agents
Give your agents real-time assistance on any channel with Cirrus Agent Copilot.
Your AI journey starts here
Fast set-up and fast results with contact centre AI Agent Integrations.
