“Wow, your AI workforce is like a well-oiled machine.”

Smooth-running contact centres with Cirrus AI orchestration

Cirrus AI orchestration combines LLM management, real-time overviews, built-in safety and enterprise governance, so you have everything you need to get the most out of your AI workforce, all in one place.

LLM orchestration with flex

Future proof your Agents with flexible LLM use, specific model selection and one-click updates. Manage all your models with ease, whether at project or org level, from a single, simple interface.

Choose your model

Use any combo of public, private or custom LLMs, and switch between them with zero downtime. Get set up fast with pre-integrated models from OpenAI, Anthropic, AWS, Microsoft, Google and more, or plug in and go with your own LLM!

Balance performance and price

Select the best model for every Agent job based on speed, performance and cost. Like using premium (aka pricey) models for mission-critical workflows and settling for budget-friendly models for routine, low-risk actions.

Stay ahead of the curve

Effortlessly onboard and experiment with next-gen LLMs on release day without breaking your stack, or any governance rules.

Performance you can rely on

Keep your contact centre running smoothly with real-time insights, proactive alerts, and reliable back-up plans.

Live views

Continually monitor how your AI Agents are performing, with live dashboards in Cirrus’ AI Ops Centre. View the big picture, or zoom into the smallest details, like request volume, error rates and latency levels.

Instant alerts

Get notified the moment something goes off-track, with the error dashboard identifying the cause so you can act fast and fix it before the customer even notices.

Built-in backups

Max out your uptime by automatically rerouting requests to backup LLMs when primary services slow down, hit limits or are on the blink. Built-in fallbacks with custom retry policies maintain session continuity even at high volumes.

Trust in your data

We take data protection seriously, with AI safeguards, enterprise-grade controls and regulatory compliance built into everything we do.

Safety as standard

Choose from out-of-the-box filters to prevent hacking and block inappropriate outputs, or plug in your own safety tools. All Agent responses use trusted data sources and delete or anonymise any PII data before it reaches the LLM.

Control the details

Take advantage of the full range of LLM use cases, from Agent Copilot to natural language understanding, choosing which best suits your business goals. You’ll maintain full control over when, where and how Generative AI is used in customer interactions.

Enterprise-level security

All data is protected, whether in transit or at rest, with robust end-to-end encryption. And with detailed audit logs noting every configuration change and user action, you get full traceability and accountability.

Compliance made simple

We make it easy to stay compliant, with Cirrus conforming to global standards including GDPR, ISO 27001, CCPA, HIPAA, SOC2, PCI DSS and more.

Be the conductor

Get the most out of your AI workforce, no matter what’s round the corner.

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