Cirrus contact centre solutions
Saving your customers from poor customer experiences
Saving your customers from poor customer experiences
We know that it can be a jungle out there. Customers want more channels, have higher expectations, and want more for less. So, just like Batman had Robin and Sherlock had Watson, contact centre agents need the perfect sidekick to help them deliver connected conversations. And that’s where Cirrus comes in.
Cirrus provides you with an all-in-one AI-enabled contact centre solution designed to give you everything you need to deliver exceptional agent and customer experiences. Our fully integrated omni-channel capabilities, purpose-built contact centre CRM, workforce optimisation, and intelligent quality management are at your fingertips on a single, easy-to-use platform. Imagine having a generative AI-copilot by your side, guiding and assisting in every single interaction. Cirrus is open and flexible, allowing you to easily integrate essential third-party apps.
Are you ready to experience the exceptional?
Our AI-enabled CCaaS platform redefines the contact centre experience by seamlessly connecting tools, channels, and technology to deliver effortless customer journeys, empower agents, and boost productivity through automation.
A single platform with a full omni-channel suite and all the essential tools and technologies.
Cirrus Copilot, our game-changing AI assistant, offers guidance and advice on every single action.
Easily configure our native modules, APIs, and other integrations.
Virtual Private Cloud. Full-featured compliance suite. Best-in-class flexibility, security, and reliability.
Our Success Managers connect your CCaaS technology stack with expert dedicated CX consultancy.
Perfect for basic contact centres or service desks moving to the cloud. Covers essential voice, email, SMS services, and CRM integrations.
For businesses that want to improve their service efficiency and quality. Access plus advanced tools like workforce management, ticketing, and quality management.
Full omni-channel support, including webchat, AI-powered analytics, and eLearning Centre. For businesses focused on maximising every customer interaction.
Don’t just take our word for it. Our customers are happy to share the benefits and improvements they are making together with Cirrus and our Success team.
60%
46%
55%
London, UK – July 23, 2024 – Cirrus, a leading provider in the contact centre as-a-service (CCaaS) market, proudly announces its recent win at the Comms Business Awards 2024, where...
Public sector organisations are constantly under pressure: shrinking budgets, higher citizen expectations, and demands for better services. It’s no wonder modernising contact centres is top of the agenda. But with...
6th November, 2024
Join Cirrus and South West Contact Centre Forum for an expert panel discussion on adding digital channels to contact centres.
Every big transformation starts with a small first step….