Cirrus contact centre solutions
Where AI meets engagement.
It’s time to reimagine the contact centre experience.
We know that it can be a jungle out there. Customers want more channels, have higher expectations, and want more for less. So, just like Batman had Robin and Sherlock had Watson, contact centre agents need the perfect sidekick to help them deliver connected conversations. And that’s where Cirrus comes in.
Cirrus provides you with an all-in-one AI-enabled contact centre solution designed to give you everything you need to deliver exceptional agent and customer experiences. Our fully integrated omni-channel capabilities, purpose-built contact centre CRM, workforce optimisation, and intelligent quality management are at your fingertips on a single, easy-to-use platform. Imagine having a generative AI-copilot by your side, guiding and assisting in every single interaction. Cirrus is open and flexible, allowing you to easily integrate essential third-party apps.
Are you ready to experience the exceptional?
What makes a Cirrus contact centre solution so special?
Our AI-enabled CCaaS platform redefines the contact centre experience by seamlessly connecting tools, channels, and technology to deliver effortless customer journeys, empower agents, and boost productivity through automation.
All-in-one CCaaS
A single platform with a full omni-channel suite and all the essential tools and technologies.
Powered by AI
Cirrus Copilot, our game-changing AI assistant, offers guidance and advice on every single action.
Built to connect
Easily configure our native modules, APIs, and other integrations.
Unparalleled resilience
Virtual Private Cloud. Full-featured compliance suite. Best-in-class flexibility, security, and reliability.
CX consultancy
Our Success Managers connect your CCaaS technology stack with expert dedicated CX consultancy.
Cirrus is loved by contact centre agents (and their businesses)
Pick your perfect package
Access
Perfect for basic contact centres or service desks moving to the cloud. Covers essential voice, email, SMS services, and CRM integrations.
Manage
For businesses that want to improve their service efficiency and quality. Access plus advanced tools like workforce management, ticketing, and quality management.
Engage
Full omni-channel support, including webchat, AI-powered analytics, and eLearning Centre. For businesses focused on maximising every customer interaction.
Cirrus is powerful, reliable and easy to use
Don’t just take our word for it. Our customers are happy to share the benefits and improvements they are making together with Cirrus and our Success team.
60%
Reduction in average handling time
46%
Increase in customer interactions without increasing manpower
55%
Improvement in first contact resolution
Cirrus updates
News
London, UK – July 23, 2024 – Cirrus, a leading provider in the contact centre as-a-service (CCaaS) market, proudly announces its recent win at the Comms Business Awards 2024, where...
Blog
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for success. Happy, healthy agents are more engaged, motivated, and productive, which directly impacts customer...
Upcoming Event
17th October, 2024
A highly focussed event that brings together senior customer service specialists and suppliers.
Let’s do this together
Every big transformation starts with a small first step….
