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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Connects Ltd
Epsom

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Like Clarkson’s Farm, but with call queues: budgeting for the unexpected Blog
20 June 2025

Like Clarkson’s Farm, but with call queues: budgeting for the unexpected

Every contact centre starts the year with a plan. Forecasts, volumes, staffing models, software costs—it’s…
Joseph Murfin
You’re sitting on gold: why retail contact centres don’t need more data Blog
19 June 2025

You’re sitting on gold: why retail contact centres don’t need more data

The shopper tried a few times to get the promo code to work — refreshing…
Joseph Murfin
Digital doesn’t mean distant: how empathy powers the best customer experiences Blog
18 June 2025

Digital doesn’t mean distant: how empathy powers the best customer experiences

You’re tired, it’s rush hour and you just need to buy dinner and get home.…
Joseph Murfin
The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds Blog
10 June 2025

The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds

In 2016, Leicester City did what most thought was impossible. They won the Premier League—not…
Joseph Murfin
The Silent Dropout Risk Universities Can’t Ignore Article
10 June 2025

The Silent Dropout Risk Universities Can’t Ignore

This article was first published on 9th June 2025:  https://www.fenews.co.uk/fe-voices/the-silent-dropout-risk-universities-cant-ignore/ University should be one of the most…
Joseph Murfin
From freshers to finals: Supporting students when it really counts Blog
9 June 2025

From freshers to finals: Supporting students when it really counts

University is supposed to be a time of growth, discovery, maybe even joy. But for…
Joseph Murfin
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS  News
10 April 2025

Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS 

This article was first published on contact-centres.com on April 10th. Cirrus, a leading AI-enabled contact centre…
Joseph Murfin
How to budget a contact centre upgrade Blog
31 March 2025

How to budget a contact centre upgrade

Upgrading a contact centre is a big investment that can make a huge difference in…
Joseph Murfin
Top UK Contact Centre and Customer Experience Events to Attend in 2025/26 Blog
17 March 2025

Top UK Contact Centre and Customer Experience Events to Attend in 2025/26

Keeping up with industry trends is a challenge we all face while managing our busy…
Joseph Murfin
Student mental health: how contact centres are supporting the next generation Blog
14 March 2025

Student mental health: how contact centres are supporting the next generation

Student mental health is a growing concern across universities, with an increasing number of students…
Joseph Murfin
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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
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    • Blog
    • Glossary of Terms
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