Blog - Cirrus

Blog

14 February 2025

2025 – The Year of Real AI Adoption?

The start of a new year is a time for reflection, pragmatism and planning. Let’s…

Joseph Murfin

Blog

13 February 2025

Speed vs. Support: The Customer Service Love Triangle

Fast service or the right support? Customers don’t think they should have to choose. But…

Joseph Murfin

Blog

2 January 2025

The impact of returns on customer service: what happens after Christmas?

The presents are unwrapped, the tinsel's been packed away, and now it's time for the…

Joseph Murfin

News

23 December 2024

Cirrus granted Royal Warrant by His Majesty King Charles III

Epsom, UK – December 19, 2024 – Cirrus, the leading provider of contact centre software,…

Joseph Murfin

Blog

13 December 2024

‘Tis the Season for Customer Complaints: How to Handle Holiday Frustrations

"I felt like I was stuck in a holiday version of Groundhog Day. Every time…

Joseph Murfin

Blog

9 December 2024

Celebrating Cirrus’ work in the community across 2024

Doing good and doing business go hand in hand. This philosophy has driven our team…

Joseph Murfin

Blog

29 November 2024

How Do Different Generations Use Customer Service?

Gen Z loves a text chat. Boomers prefer a phone call. And Millennials want answers,…

Joseph Murfin

News

26 November 2024

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

London, UK, November 26 2024 – Cirrus, the UK’s premier provider of contact centre solutions,…

Eleanor Morden

Blog

21 November 2024

Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts

In the world of contact centres, there’s one question cropping up more than ever: To add…

Joseph Murfin

News

19 November 2024

Cirrus Set to Wow at Call & Contact Centre Expo 2024

This article was first published on contact-centres.com on 19 November. Cirrus Set to Wow at…

Eleanor Morden

2025 – The Year of Real AI Adoption?

Speed vs. Support: The Customer Service Love Triangle

The impact of returns on customer service: what happens after Christmas?

Cirrus granted Royal Warrant by His Majesty King Charles III

‘Tis the Season for Customer Complaints: How to Handle Holiday Frustrations

Celebrating Cirrus’ work in the community across 2024

How Do Different Generations Use Customer Service?

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts

Cirrus Set to Wow at Call & Contact Centre Expo 2024

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