Blog Archives - Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Connects Ltd
Epsom

Blog

29 October 2026

Solving customer problems before they become customer service problems – what witchcraft is this?

These days, simply responding and reacting to customer queries is no longer the sign of…

Sabrina Wood

Blog

27 October 2026

How can we improve customer service with AI?

That’s what we all want to know, isn’t it? As AI has improved, so have…

Sabrina Wood

Blog

3 September 2026

Spice up your CX

That’s right folks, it’s Pumpkin Spice season again! Whether you love it or hate it,…

Eleanor Morden

Blog

20 August 2026

Conducting Better CX: How AI Orchestration Keeps Every System in Sync

An orchestra only works if every instrument is in perfect harmony, with each musician playing…

Joseph Murfin

Blog

20 August 2026

How do we build an AI roadmap?

If you set off on a journey without knowing the destination, you’ll likely end up…

Joseph Murfin

Blog

17 April 2026

7 Agent frustrations AI should really be solving by now

Your contact centre doesn’t have a people problem, it has a systems problem. Chances are,…

Joseph Murfin

Blog

18 February 2026

Right skills, wrong people – when call routing makes stupid decisions

Simon runs a contact centre. Right now, one of his customers has been on hold…

Joseph Murfin

Blog

18 February 2026

Real-time assist that feels like backup, not Big Brother

Self-belief is the first secret of success. Spend time on any contact centre floor and…

Joseph Murfin

Blog

6 February 2026

The power of post call summaries

Every contact centre has a moment no one talks about in training. The customer finally…

Joseph Murfin

Blog

6 February 2026

Leading through AI: what good management looks like when people and tech work together

Does this sound familiar? Someone, somewhere in the business is banging on about AI with…

Joseph Murfin

Blog

Solving customer problems before they become customer service problems – what witchcraft is this?

How can we improve customer service with AI?

Spice up your CX

Conducting Better CX: How AI Orchestration Keeps Every System in Sync

How do we build an AI roadmap?

7 Agent frustrations AI should really be solving by now

Right skills, wrong people – when call routing makes stupid decisions

Real-time assist that feels like backup, not Big Brother

The power of post call summaries

Leading through AI: what good management looks like when people and tech work together

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