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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Voice AI: balancing innovation with realism Article
19 November 2024

Voice AI: balancing innovation with realism

This article was first published on Technology.org on 19 November. Written by Tatum Bisley, Product…
Tatum Bisley
How to Devise an AI Adoption Strategy for Your Contact Centre Blog
18 November 2024

How to Devise an AI Adoption Strategy for Your Contact Centre

Artificial intelligence (AI). It sounds good. It often looks good. But is it truly trusted…
Joseph Murfin
Black Friday & Cyber Monday – Is the Juice Worth the Squeeze? Blog
14 November 2024

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?

The yearly retail spectacle is nearly upon us. Retailers are rubbing their hands at the…
Joseph Murfin
How DE&I and technology are reshaping contact centres Article
12 November 2024

How DE&I and technology are reshaping contact centres

This article was first published in The HR Director on 15th November. DE&I is changing…
Eleanor Morden
Driving real value with AI Article
28 October 2024

Driving real value with AI

This article was first published on CommsBusiness on 28 October 2024. Jason Roos, CEO of…
Eleanor Morden
Here’s What’s Next for Citizen Engagement Blog
24 October 2024

Here’s What’s Next for Citizen Engagement

Public sector organisations are constantly under pressure: shrinking budgets, higher citizen expectations, and demands for…
Joseph Murfin
Ready for the Rush: How to Prepare Contact Centres for Seasonal Demand Blog
18 October 2024

Ready for the Rush: How to Prepare Contact Centres for Seasonal Demand

Are you just coping, or are you opportunity-grabbing? As contact centres tentatively turn their heads…
Joseph Murfin
Get to the Root: Understanding Customer Pain Points Blog
18 October 2024

Get to the Root: Understanding Customer Pain Points

Knowing what your customers want is useful. Knowing what your customers detest is the road…
Joseph Murfin
Smart Technology in Contact Centres
Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres Blog
16 October 2024

Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres

Contact centre agents are the foot soldiers of our brands. The best agents are receptive,…
Eleanor Morden
omni-channel customer service
Meeting Customer Needs Across Every Channel—Without the Hassle Blog
7 October 2024

Meeting Customer Needs Across Every Channel—Without the Hassle

Working in customer service is no easy task. But before we dive in, let’s take…
Eleanor Morden
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Recent Posts

  • Spice up your CX
  • Conducting Better CX: How AI Orchestration Keeps Every System in Sync
  • How do we build an AI roadmap?
  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year

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The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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