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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Connects Ltd
Epsom

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Emotional Intelligence in Contact Centres
The Human Touch: Why Emotional Intelligence is Key to Improving Customer Interactions Blog
8 August 2024

The Human Touch: Why Emotional Intelligence is Key to Improving Customer Interactions

Here’s a short story for you. A customer was on the verge of losing their…
Eleanor Morden
generative AI in contact centres
AI Will Increase The Need For Human Contact Centre Agents Article
2 August 2024

AI Will Increase The Need For Human Contact Centre Agents

This interview was first published on Call and Contact Centre Expo on 2 August. Whilst…
Eleanor Morden
Bridging the AI Skills Gap in Contact Centres
Bridging the Skills Gap: Building an AI-Equipped Workforce for Contact Centres Blog
31 July 2024

Bridging the Skills Gap: Building an AI-Equipped Workforce for Contact Centres

AI is no longer a buzzword; it's reshaping how we interact with customers, solve problems,…
Eleanor Morden
Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024 News
24 July 2024

Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024

London, UK – July 23, 2024 – Cirrus, a leading provider in the contact centre…
Eleanor Morden
Vulnerable customers in customer service
The Rise of Vulnerable Customers: Adapting Customer Service Blog
17 July 2024

The Rise of Vulnerable Customers: Adapting Customer Service

The narrative around customer service is changing rapidly, particularly for those facing significant challenges. Vulnerable…
Eleanor Morden
Localised Customer Experience in Financial Services
The Future of Localised Customer Experience in Banking Blog
15 July 2024

The Future of Localised Customer Experience in Banking

In a not-so-distant past, personal banking was exactly that—personal. Your local bank manager knew your…
Eleanor Morden
AI adoption in contact centres
Cirrus showcases AI adoption model at the Contact Centre AI EXPO Blog
11 July 2024

Cirrus showcases AI adoption model at the Contact Centre AI EXPO

Many businesses recognise the potential of AI to transform their contact centres. However, the journey…
Eleanor Morden
CX trends set to transform the insurance industry in 2024 and 2025 Article
9 July 2024

CX trends set to transform the insurance industry in 2024 and 2025

This article was first published on Marketing Tech News on 4th July. In the past,…
Eleanor Morden
What Does the Job Spec for the ‘Agent of the Future’ Look Like?
What Does the Job Spec for the ‘Agent of the Future’ Look Like? Article
4 July 2024

What Does the Job Spec for the ‘Agent of the Future’ Look Like?

This article was first published on Contact Centre Monthly on 4 July 2024. Picture this:…
Eleanor Morden
Complaint Management in Contact Centre CRM
Improving Customer Complaints Handling with Better CRM Systems Blog
3 July 2024

Improving Customer Complaints Handling with Better CRM Systems

You might have heard the term CRM (Customer Relationship Management) tossed around in business meetings…
Eleanor Morden
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Recent Posts

  • Spice up your CX
  • Conducting Better CX: How AI Orchestration Keeps Every System in Sync
  • How do we build an AI roadmap?
  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year

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The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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