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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Connects Ltd
Epsom

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LPUs
Language Processing Units (LPUs): The New Kid on The Block Paving the Way for Advanced Voice AI in Contact Centres Article
19 June 2024

Language Processing Units (LPUs): The New Kid on The Block Paving the Way for Advanced Voice AI in Contact Centres

This article was first published in: Have you heard about Language Processing Units (LPUs) yet?…
Eleanor Morden
Future of AI in customer service
Are We Really Ready for All the Answers from AI in Contact Centres? Blog
19 June 2024

Are We Really Ready for All the Answers from AI in Contact Centres?

AI is becoming a key component in contact centres, making things smoother and faster. In…
Eleanor Morden
CSAT scores
CSAT Scores are in Decline – Now is Your Time to Shine! Blog
17 June 2024

CSAT Scores are in Decline – Now is Your Time to Shine!

Ever wondered how businesses measure if you’re happy with their service? Well, when it comes…
Eleanor Morden
AI in Contact Centre ROI
How AI Supercharges ROI in Your Contact Centre Blog
11 June 2024

How AI Supercharges ROI in Your Contact Centre

Forget robots taking over—AI in contact centres is like handing your agents a superhero cape!…
Eleanor Morden
Workforce Management (WFM) for Contact Centres
Transform Your Back Office with Effective Workforce Management Blog
11 June 2024

Transform Your Back Office with Effective Workforce Management

Calling customer support and encountering long wait times, frequent transfers, and unresolved issues is incredibly…
Eleanor Morden
Revolutionising Retail: AI and the future of the industry ArticleBlog
7 June 2024

Revolutionising Retail: AI and the future of the industry

This article was first published on Engage Customer on 6th June 2024. Engage Customer joins…
Eleanor Morden
5 AI Trends in Retail
5 AI Trends Transforming the Future of Retail BlogNews
30 May 2024

5 AI Trends Transforming the Future of Retail

This article was first published on 30 May 2024: 5 AI Trends Transforming the Future…
Eleanor Morden
BPO trends
The BPO Revolution: How Outsourcing is Evolving to Drive Your Business Forward Article
29 May 2024

The BPO Revolution: How Outsourcing is Evolving to Drive Your Business Forward

This article was first published in 30 May 2024 on: https://www.intelligentsourcing.net/ The perception of outsourcing…
Eleanor Morden
Workforce Management Challenges for BPOs
Workforce Management Challenges for BPOs: Key Strategies for Success Blog
21 May 2024

Workforce Management Challenges for BPOs: Key Strategies for Success

The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue…
Eleanor Morden
Cirrus Announces Sponsorship of the South West Contact Centre Forum Awards 2024 News
20 May 2024

Cirrus Announces Sponsorship of the South West Contact Centre Forum Awards 2024

– Cirrus, a leading contact centre solutions innovator, is proud to announce its sponsorship of…
Eleanor Morden
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Recent Posts

  • Spice up your CX
  • Conducting Better CX: How AI Orchestration Keeps Every System in Sync
  • How do we build an AI roadmap?
  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year

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Epsom, Surrey
KT18 7RL
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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
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