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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Workforce Management (WFM) for Contact Centres
Transform Your Back Office with Effective Workforce Management Blog
11 June 2024

Transform Your Back Office with Effective Workforce Management

Calling customer support and encountering long wait times, frequent transfers, and unresolved issues is incredibly…
Eleanor Morden
Revolutionising Retail: AI and the future of the industry ArticleBlog
7 June 2024

Revolutionising Retail: AI and the future of the industry

This article was first published on Engage Customer on 6th June 2024. Engage Customer joins…
Eleanor Morden
5 AI Trends in Retail
5 AI Trends Transforming the Future of Retail BlogNews
30 May 2024

5 AI Trends Transforming the Future of Retail

This article was first published on 30 May 2024: 5 AI Trends Transforming the Future…
Eleanor Morden
BPO trends
The BPO Revolution: How Outsourcing is Evolving to Drive Your Business Forward Article
29 May 2024

The BPO Revolution: How Outsourcing is Evolving to Drive Your Business Forward

This article was first published in 30 May 2024 on: https://www.intelligentsourcing.net/ The perception of outsourcing…
Eleanor Morden
Workforce Management Challenges for BPOs
Workforce Management Challenges for BPOs: Key Strategies for Success Blog
21 May 2024

Workforce Management Challenges for BPOs: Key Strategies for Success

The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue…
Eleanor Morden
Cirrus Announces Sponsorship of the South West Contact Centre Forum Awards 2024 News
20 May 2024

Cirrus Announces Sponsorship of the South West Contact Centre Forum Awards 2024

– Cirrus, a leading contact centre solutions innovator, is proud to announce its sponsorship of…
Eleanor Morden
ESG in contact centres
The Intersection of Contact Centres and Environmental, Social and Governance (ESG) Blog
17 May 2024

The Intersection of Contact Centres and Environmental, Social and Governance (ESG)

Any forward-thinking business may be advised to ignore environmental, social, and governance—commonly abbreviated to ESG—at…
Eleanor Morden
outbound dialler software
Inside Cirrus: A Guide to Cirrus’ Market-Leading Outbound Dialler Blog
13 May 2024

Inside Cirrus: A Guide to Cirrus’ Market-Leading Outbound Dialler

When you think of outbound contact centres, telemarketing springs to mind. But the scope goes…
Eleanor Morden
5G contact centres
How 5G Technology Will Impact Contact Centres Blog
7 May 2024

How 5G Technology Will Impact Contact Centres

What does a huge share of popular technologies have in common? The ability to save…
Eleanor Morden
Metaverse contact centres
The Future of Contact Centres: Navigating the Metaverse Blog
30 April 2024

The Future of Contact Centres: Navigating the Metaverse

The journey from call centres to today’s contact centres is like watching black-and-white TV turn…
Eleanor Morden
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Recent Posts

  • Cirrus named as NiCE UK&I AI Partner of the Year
  • 7 Agent frustrations AI should really be solving by now
  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother

Archives

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

Privacy Policy

Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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