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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Connects Ltd
Epsom

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Cirrus yellow Microsoft Teams icon
Every UC needs a CC – teams is no exception Blog
19 May 2021

Every UC needs a CC – teams is no exception

Over 90 per cent of UK businesses are now using teams, enabling colleagues forced apart…
Eleanor Morden
Why first contact resolution is ludicrous in isolation
Why first contact resolution is ludicrous in isolation Blog
5 May 2021

Why first contact resolution is ludicrous in isolation

First Contact Resolution (FCR) is a metric often demanded by contact centre management. If nothing…
Eleanor Morden
Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools
Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools Article
1 April 2021

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools UK…
Eleanor Morden
Cirrus partners with Vivio to provide integrated cloud contact centre services
Cirrus partners with Vivio to provide integrated cloud contact centre services News
31 March 2021

Cirrus partners with Vivio to provide integrated cloud contact centre services

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an…
Eleanor Morden
MS Teams on a phone
Cirrus to provide seamless cloud contact centre solution within MS Teams News
23 February 2021

Cirrus to provide seamless cloud contact centre solution within MS Teams

Cirrus, the leaders in cloud contact centre solutions, has announced its full omnichannel offering is…
Eleanor Morden
Daisy Corporate Services selects Cirrus as its public cloud contact centre solution
Daisy Corporate Services selects Cirrus as its public cloud contact centre solution News
11 February 2021

Daisy Corporate Services selects Cirrus as its public cloud contact centre solution

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate…
Eleanor Morden
Why UC and CC integration is pivotal for contact centres
Why UC and CC integration is pivotal for contact centres Blog
3 February 2021

Why UC and CC integration is pivotal for contact centres

Last year the working world was forced to dramatically change the way we work, with…
Eleanor Morden
A new approach to university clearing
A new approach to university clearing Article
1 February 2021

A new approach to university clearing

Students in universities across the UK have faced unprecedented disruption due to the Covid-19 pandemic,…
Eleanor Morden
Comms business awards finalists 2020
Cirrus wins two categories in the Comms Business Awards 2020 News
19 January 2021

Cirrus wins two categories in the Comms Business Awards 2020

Cirrus, an award-winning provider of provider of omni-channel cloud Contact Centre Solutions (CCaaS), are absolutely…
Eleanor Morden
Cloud contact centre specialist Cirrus secures funding round to drive growth and innovation
Cloud contact centre specialist Cirrus secures funding round to drive growth and innovation News
11 January 2021

Cloud contact centre specialist Cirrus secures funding round to drive growth and innovation

Cirrus, the award-winning provider of omnichannel cloud contact centre solutions, has today announced a multi-million…
Eleanor Morden
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Recent Posts

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  • Conducting Better CX: How AI Orchestration Keeps Every System in Sync
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  • Cirrus named as NiCE UK&I AI Partner of the Year

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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