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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Connects Ltd
Epsom

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Cirrus named best contact centre vendor at this year’s comms business awards
Cirrus named best contact centre vendor at this year’s comms business awards News
24 September 2021

Cirrus named best contact centre vendor at this year’s comms business awards

We’re delighted to announce that we have won the Comms Business Award for ‘Best Contact…
Eleanor Morden
Mind The Demand Gap- A 4 step approach to improving CX for charities
Mind The Demand Gap- A 4 step approach to improving CX for charities Blog
8 September 2021

Mind The Demand Gap- A 4 step approach to improving CX for charities

Not-for-profit organisations face several unique challenges that must be tackled head-on to meet the demands…
Eleanor Morden
Celebrating Contact Centre Heroes!
Celebrating Contact Centre Heroes! Blog
9 July 2021

Celebrating Contact Centre Heroes!

Customer service agents are the backbone of any successful business. They work tirelessly behind the…
Eleanor Morden
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents News
30 June 2021

RNIB selects Cirrus contact centre solution to support blind and partially sighted agents

Cirrus cloud contact centre as a service (CCaaS) with accessibility functionality developed in partnership with…
Eleanor Morden
Teams has won the UCaaS battle – but where does this leave contact centres?
Teams has won the UCaaS battle – but where does this leave contact centres? Blog
29 June 2021

Teams has won the UCaaS battle – but where does this leave contact centres?

Since the pandemic entered our lives the business uptake in Microsoft Teams has been remarkable.…
Eleanor Morden
Beyond voice – the future of customer services
Beyond voice – the future of customer services Blog
29 June 2021

Beyond voice – the future of customer services

In little more than a year, the number of people using Microsoft Teams worldwide doubled…
Eleanor Morden
When it comes to customer engagement: social housing providers don’t know how lucky they are
When it comes to customer engagement: social housing providers don’t know how lucky they are Blog
18 June 2021

When it comes to customer engagement: social housing providers don’t know how lucky they are

When every agent is busy and there is still a growing queue of tenants waiting…
Eleanor Morden
Cirrus partners with Amillan to provide true cloud contact centre capability
Cirrus partners with Amillan to provide true cloud contact centre capability News
2 June 2021

Cirrus partners with Amillan to provide true cloud contact centre capability

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Amillan, an…
Eleanor Morden
Knowing the unknown - using familiarity to improve customer service
Knowing the unknown – using familiarity to improve customer service Blog
24 May 2021

Knowing the unknown – using familiarity to improve customer service

When it comes to customer engagement, housing providers benefit from a relatively informed position compared…
Eleanor Morden
What is native integration in MS teams and why is it important?
What is native integration in MS teams and why is it important? Blog
20 May 2021

What is native integration in MS teams and why is it important?

What is native integration and what does it mean? Native integration suggests that functionality that…
Eleanor Morden
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Recent Posts

  • Spice up your CX
  • Conducting Better CX: How AI Orchestration Keeps Every System in Sync
  • How do we build an AI roadmap?
  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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