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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Worklife balance
Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy Blog
23 February 2023

Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy

More calls, more channels, more complexity, more stress. A recent study indicates more than half…
Eleanor Morden
Meet the team
Meet the Team: Paul Barclay, Chief Operating Officer Blog
17 January 2023

Meet the Team: Paul Barclay, Chief Operating Officer

Paul is a career customer operations and service specialist with extensive B2B/B2C leadership experience across…
Eleanor Morden
Contact centre agents are key to a successful Christmas and a productive New Year Blog
15 December 2022

Contact centre agents are key to a successful Christmas and a productive New Year

The Christmas season has arrived, and as presents are ordered and events planned, the hectic…
Eleanor Morden
Bullseye
The days of customer service being a ‘nice-to-have’ are long gone Blog
27 September 2022

The days of customer service being a ‘nice-to-have’ are long gone

Steve Miller, head of customer success at Cirrus, says mixing the latest technologies with effective…
Eleanor Morden
Contact Centres: Five common mistakes and how to fix them
Contact Centres: Five common mistakes and how to fix them Blog
8 September 2022

Contact Centres: Five common mistakes and how to fix them

Since being coined in 2012, ‘digital transformation’ has become an umbrella term for the boundless…
Eleanor Morden
Make A Difference days and ESG at Cirrus
Make A Difference days and ESG at Cirrus Blog
13 July 2022

Make A Difference days and ESG at Cirrus

Here at Cirrus, our culture embraces Corporate Social Responsibility. In 2020, the company won the…
Eleanor Morden
Contact centre heroes logo
#ContactCentreHeroes turns 1! Blog
7 July 2022

#ContactCentreHeroes turns 1!

One year ago this week, Cirrus launched the Contact Centre Heroes campaign – an initiative…
Eleanor Morden
Cirrus finalist for Great British Entrepreneur Awards 2022
Cirrus finalist for Great British Entrepreneur Awards 2022 Article
4 July 2022

Cirrus finalist for Great British Entrepreneur Awards 2022

Contact centre leader Cirrus has been recognised as one of the best in the business…
Eleanor Morden
Contact centre leader Cirrus granted Royal Warrant
Contact centre leader Cirrus granted Royal Warrant News
5 May 2022

Contact centre leader Cirrus granted Royal Warrant

Epsom-based company recognised for supplying services to the Royal Household. Cirrus has been granted a…
Eleanor Morden
Cirrus awarded Royal Warrant for services to the Royal Household
Cirrus awarded Royal Warrant for services to the Royal Household Blog
5 May 2022

Cirrus awarded Royal Warrant for services to the Royal Household

From the very beginning, Cirrus’ mantra has been about providing a seamless and engaging customer…
Eleanor Morden
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Recent Posts

  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year
  • 7 Agent frustrations AI should really be solving by now
  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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