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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Connects Ltd
Epsom

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The impact of industrial action on CX – an agent’s perspective Blog
3 July 2023

The impact of industrial action on CX – an agent’s perspective

The CX industry has had a challenging few months in the face of substantial industrial…
Eleanor Morden
Why Can’t Contact Centres Get Omnichannel Right? Article
29 June 2023

Why Can’t Contact Centres Get Omnichannel Right?

This article is featured on CX Today.   For over a decade, omnichannel has been…
Eleanor Morden
generative AI in contact centres
Contact Centres Are Not Ready for Generative AI Blog
27 June 2023

Contact Centres Are Not Ready for Generative AI

Contact centres are the lifeblood of many businesses. They provide an essential service for customers,…
Eleanor Morden
Top 5 Reasons to Buy Self Service Solutions In 2023 Article
23 June 2023

Top 5 Reasons to Buy Self Service Solutions In 2023

This article is featured on CX Today.   Consumers are increasingly demanding more autonomy, faster…
Eleanor Morden
How to Calculate the True ROI of CX Article
20 June 2023

How to Calculate the True ROI of CX

This article is featured on CX Today.   Intuitive contact centre strategies influence business revenue…
Eleanor Morden
ROI of customer experience
Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives Blog
20 June 2023

Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives

Customer experience (CX) is a major competitive focus amongst businesses. As a business owner, you…
Eleanor Morden
How to Achieve a Fully Omnichannel Contact Centre Article
19 June 2023

How to Achieve a Fully Omnichannel Contact Centre

This article is featured on CX Today.   The concept of an “omnichannel contact centre”…
Eleanor Morden
Keeping the foundations strong: The state of CX in housing Article
16 June 2023

Keeping the foundations strong: The state of CX in housing

This article is featured on Property Reporter.   Customer experience is being more frequently placed…
Eleanor Morden
Balancing The Relationship Between Contact Centre Agents And AI Blog
5 June 2023

Balancing The Relationship Between Contact Centre Agents And AI

The Cirrus Chief Operating Officer, Paul Barclay, and Chief Revenue Officer, Jon Dawson, joined forces…
Eleanor Morden
Cirrus awarded Finalist for Contact Centre Experience at the UK National Innovation Awards 2023 News
31 May 2023

Cirrus awarded Finalist for Contact Centre Experience at the UK National Innovation Awards 2023

Cirrus, a leading provider of cloud contact centre solutions, has been awarded finalist for Contact…
Eleanor Morden
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Recent Posts

  • Spice up your CX
  • Conducting Better CX: How AI Orchestration Keeps Every System in Sync
  • How do we build an AI roadmap?
  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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