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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Cirrus Success paper art
Cirrus appoints Steve Miller as its first Head of Customer Success News
28 February 2022

Cirrus appoints Steve Miller as its first Head of Customer Success

Cirrus, the market leader in cloud contact centre solutions, has announced the appointment of Steve…
Eleanor Morden
A CEO's perspective on the evolving contact centre market
A CEO’s perspective on the evolving contact centre market Blog
5 January 2022

A CEO’s perspective on the evolving contact centre market

Throughout my career I’ve been fortunate to build and use some fantastically innovative technology, but…
Eleanor Morden
Improving charity contact centre call response
Improving charity contact centre call response Blog
13 December 2021

Improving charity contact centre call response

Charities face several unique challenges that must be tackled head-on to meet the demands placed…
Eleanor Morden
Cirrus says AI will boost agents rather than replace them, Podcast
Cirrus says AI will boost agents rather than replace them, Podcast Article
9 December 2021

Cirrus says AI will boost agents rather than replace them, Podcast

Cirrus says AI will boost agents rather than replace them, Podcast AI has not been…
Eleanor Morden
It’s the people that are important, not the products – Why Cirrus is putting agents first
It’s the people that are important, not the products – Why Cirrus is putting agents first Blog
30 November 2021

It’s the people that are important, not the products – Why Cirrus is putting agents first

It has undoubtedly been a difficult 18 months for everyone, which is why we are…
Eleanor Morden
94% of contact centre agents say artificial intelligence will support them in their roles
94% of contact centre agents say artificial intelligence will support them in their roles Article
30 November 2021

94% of contact centre agents say artificial intelligence will support them in their roles

Cirrus research reveals positive frontline attitudes to new technology in the contact centre The overwhelming…
Eleanor Morden
Cirrus named best contact centre vendor at this year’s comms business awards
Cirrus named best contact centre vendor at this year’s comms business awards News
24 September 2021

Cirrus named best contact centre vendor at this year’s comms business awards

We’re delighted to announce that we have won the Comms Business Award for ‘Best Contact…
Eleanor Morden
Mind The Demand Gap- A 4 step approach to improving CX for charities
Mind The Demand Gap- A 4 step approach to improving CX for charities Blog
8 September 2021

Mind The Demand Gap- A 4 step approach to improving CX for charities

Not-for-profit organisations face several unique challenges that must be tackled head-on to meet the demands…
Eleanor Morden
Celebrating Contact Centre Heroes!
Celebrating Contact Centre Heroes! Blog
9 July 2021

Celebrating Contact Centre Heroes!

Customer service agents are the backbone of any successful business. They work tirelessly behind the…
Eleanor Morden
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents News
30 June 2021

RNIB selects Cirrus contact centre solution to support blind and partially sighted agents

Cirrus cloud contact centre as a service (CCaaS) with accessibility functionality developed in partnership with…
Eleanor Morden
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Recent Posts

  • Cirrus named as NiCE UK&I AI Partner of the Year
  • 7 Agent frustrations AI should really be solving by now
  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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