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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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technical debt in contact centres
The Hidden Costs of Outdated Technology in UK Contact Centres Blog
9 January 2024

The Hidden Costs of Outdated Technology in UK Contact Centres

For many UK contact centres, legacy systems and technical debt are an unseen burden weighing…
Eleanor Morden
outbound contact centres
Outbound Contact Centres: Evolving, Not Extinct! Blog
8 January 2024

Outbound Contact Centres: Evolving, Not Extinct!

Not too long ago, outbound calling was considered a necessary evil. Customers cringed at the…
Eleanor Morden
Large language models
Why Large Language Models are the driving force behind exceptional customer experiences Blog
4 January 2024

Why Large Language Models are the driving force behind exceptional customer experiences

Customer experience is at the heart of every successful business. In today's world, customers expect…
Eleanor Morden
DuoCall partnership announcement
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership News
3 January 2024

Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership

Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned…
Eleanor Morden
7 AI Adoption Challenges Contact Centres Face (And How to Overcome Them!) Article
3 January 2024

7 AI Adoption Challenges Contact Centres Face (And How to Overcome Them!)

This article was first published on Business Matters on 19 December 2023. Artificial Intelligence (AI)…
Eleanor Morden
Contact Centre 2024
50 Contact Centre Statistics That Will Make the Industry Shine in 2024 Blog
2 January 2024

50 Contact Centre Statistics That Will Make the Industry Shine in 2024

As we enter 2024, the contact centre industry continues to evolve rapidly, driven by technological…
Eleanor Morden
contact centre agent stress management
Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management Blog
2 January 2024

Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management

The article highlights the importance of AI in modernising contact centres, not just for operational…
Eleanor Morden
empowering contact centre agents
13 Statistics Proving Positive Agent Experiences Improve Customer Service Blog
14 December 2023

13 Statistics Proving Positive Agent Experiences Improve Customer Service

Delivering great customer service hinges on empowering contact centre agents. Here are 13 stats showing…
Eleanor Morden
5 call centre challenges
Solving 5 Common Call Centre Challenges in 2024 Blog
12 December 2023

Solving 5 Common Call Centre Challenges in 2024

Running a call centre is no walk in the park, and in 2024, challenges continue…
Eleanor Morden
large language models
The Dawn of The Large Language Model Era and Impact on Customer Service Blog
11 December 2023

The Dawn of The Large Language Model Era and Impact on Customer Service

Customer service has come a long way from the days of flickering switchboards and patchy…
Eleanor Morden
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Recent Posts

  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year
  • 7 Agent frustrations AI should really be solving by now
  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
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    • Cirrus in the News
    • Why join Cirrus?
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