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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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5 easy steps to get started with AI in the contact centre
5 Easy Steps to Get Started with AI in Your Contact Centre Blog
6 February 2024

5 Easy Steps to Get Started with AI in Your Contact Centre

What if customer service was easy? A single contact to a contact centre that, through…
Eleanor Morden
CX Today How wil AI impact my job
How Will AI Impact My Job? 5 Perspectives from the Contact Centre Floor Article
6 February 2024

How Will AI Impact My Job? 5 Perspectives from the Contact Centre Floor

This article was first published on CX Today in February 2024. A livelihood-stealing maniacal robot…
Eleanor Morden
A Look Inside Cirrus’ Workforce Optimisation Solution Blog
30 January 2024

A Look Inside Cirrus’ Workforce Optimisation Solution

Imagine a world where every customer interaction is handled with precision, where every call, chat,…
Eleanor Morden
Resolving complex financial service issues
Create Meaningful Financial Experiences by Focusing on Human Connections Blog
30 January 2024

Create Meaningful Financial Experiences by Focusing on Human Connections

Providing exceptional customer service is an art form, particularly when navigating the complexities of the…
Eleanor Morden
Microsoft Teams Contact Centre Integration
To Teams or not to Teams? Blog
30 January 2024

To Teams or not to Teams?

Microsoft Teams has emerged as a key player in the business communications market. Initially launched…
Eleanor Morden
10 ways to do quality management in contact centres 3
10 Best Practices to Get the Most Out of Quality Analytics Blog
22 January 2024

10 Best Practices to Get the Most Out of Quality Analytics

Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning,…
Eleanor Morden
customer service trends 2024
11 Customer Service Trends to Delight Customers in 2024 Blog
15 January 2024

11 Customer Service Trends to Delight Customers in 2024

Stale scones and lukewarm tea – that’s what often passes for customer service these days.…
Eleanor Morden
The Pillars of Exceptional CX Blog
11 January 2024

The Pillars of Exceptional CX

Delivering exceptional customer experience (CX) has become a critical differentiator. Recent statistics highlight the significant…
Eleanor Morden
Introducing the CCaaS Vendor That Uses AI Education as a Core Differentiator Article
9 January 2024

Introducing the CCaaS Vendor That Uses AI Education as a Core Differentiator

This article was first published on CX Today in January 2024. The growth of the…
Eleanor Morden
technical debt in contact centres
The Hidden Costs of Outdated Technology in UK Contact Centres Blog
9 January 2024

The Hidden Costs of Outdated Technology in UK Contact Centres

For many UK contact centres, legacy systems and technical debt are an unseen burden weighing…
Eleanor Morden
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Recent Posts

  • Cirrus named as NiCE UK&I AI Partner of the Year
  • 7 Agent frustrations AI should really be solving by now
  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

Privacy Policy

Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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