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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Connects Ltd
Epsom

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Partnership announcement Redcentric
Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys News
13 February 2024

Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys

FOR IMMEDIATE RELEASE - 8 February 2024 Cirrus Partners with Redcentric to Deliver Advanced Contact…
Eleanor Morden
agent engagement in contact centres
How to boost contact centre agent engagement for higher productivity Blog
13 February 2024

How to boost contact centre agent engagement for higher productivity

Many companies realise that happy, engaged employees lead to better customer experiences. So they make…
Eleanor Morden
Empathy in Contact Centres
How to Develop Empathy-Centric Customer Service in Contact Centres Blog
12 February 2024

How to Develop Empathy-Centric Customer Service in Contact Centres

In today's instant-answer world, taking time to truly understand someone’s perspective may seem old-fashioned or…
Eleanor Morden
AI for contact center employee wellbeing
Contact Centres Get an Agent Wellness Upgrade Blog
7 February 2024

Contact Centres Get an Agent Wellness Upgrade

Working in a contact centre can be a high-pressure job. Employees spend hours on the…
Eleanor Morden
5 easy steps to get started with AI in the contact centre
5 Easy Steps to Get Started with AI in Your Contact Centre Blog
6 February 2024

5 Easy Steps to Get Started with AI in Your Contact Centre

What if customer service was easy? A single contact to a contact centre that, through…
Eleanor Morden
CX Today How wil AI impact my job
How Will AI Impact My Job? 5 Perspectives from the Contact Centre Floor Article
6 February 2024

How Will AI Impact My Job? 5 Perspectives from the Contact Centre Floor

This article was first published on CX Today in February 2024. A livelihood-stealing maniacal robot…
Eleanor Morden
A Look Inside Cirrus’ Workforce Optimisation Solution Blog
30 January 2024

A Look Inside Cirrus’ Workforce Optimisation Solution

Imagine a world where every customer interaction is handled with precision, where every call, chat,…
Eleanor Morden
Resolving complex financial service issues
Create Meaningful Financial Experiences by Focusing on Human Connections Blog
30 January 2024

Create Meaningful Financial Experiences by Focusing on Human Connections

Providing exceptional customer service is an art form, particularly when navigating the complexities of the…
Eleanor Morden
Microsoft Teams Contact Centre Integration
To Teams or not to Teams? Blog
30 January 2024

To Teams or not to Teams?

Microsoft Teams has emerged as a key player in the business communications market. Initially launched…
Eleanor Morden
10 ways to do quality management in contact centres 3
10 Best Practices to Get the Most Out of Quality Analytics Blog
22 January 2024

10 Best Practices to Get the Most Out of Quality Analytics

Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning,…
Eleanor Morden
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Recent Posts

  • Spice up your CX
  • Conducting Better CX: How AI Orchestration Keeps Every System in Sync
  • How do we build an AI roadmap?
  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
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    • Why join Cirrus?
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