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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Connects Ltd
Epsom

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empowering contact centre agents
13 Statistics Proving Positive Agent Experiences Improve Customer Service Blog
14 December 2023

13 Statistics Proving Positive Agent Experiences Improve Customer Service

Delivering great customer service hinges on empowering contact centre agents. Here are 13 stats showing…
Eleanor Morden
5 call centre challenges
Solving 5 Common Call Centre Challenges in 2024 Blog
12 December 2023

Solving 5 Common Call Centre Challenges in 2024

Running a call centre is no walk in the park, and in 2024, challenges continue…
Eleanor Morden
large language models
The Dawn of The Large Language Model Era and Impact on Customer Service Blog
11 December 2023

The Dawn of The Large Language Model Era and Impact on Customer Service

Customer service has come a long way from the days of flickering switchboards and patchy…
Eleanor Morden
omni-channel vs multichannel contact centres
What’s the difference between omni-channel and multi-channel? Blog
5 December 2023

What’s the difference between omni-channel and multi-channel?

Are you running an omni-channel or multichannel contact centre? This crucial distinction has a major…
Eleanor Morden
generative AI in customer service
10 Use Cases for Generative AI in Customer Service Blog
4 December 2023

10 Use Cases for Generative AI in Customer Service

Imagine a world where customers receive personalised responses instantaneously, support tickets are categorised automatically and…
Eleanor Morden
contact centre trends 2024
The top 6 contact centre trends for 2024 Blog
30 November 2023

The top 6 contact centre trends for 2024

In 2023, the worldwide market for contact centres was valued at approximately USD 25.8 billion.…
Eleanor Morden
Daniel Lloyd
Cirrus People: Meet Dan Lloyd, Channel Director Blog
30 November 2023

Cirrus People: Meet Dan Lloyd, Channel Director

Meet Dan Lloyd, our Channel Director at Cirrus. With over two decades in the contact…
Eleanor Morden
Daniel Lloyd
Cirrus Contact Centre Solutions Announces Daniel Lloyd as New Channel Director News
28 November 2023

Cirrus Contact Centre Solutions Announces Daniel Lloyd as New Channel Director

– Cirrus, a leading provider of contact centre solutions, is pleased to announce the promotion…
Eleanor Morden
remote contact centres
The Evolution of Remote Contact Centres Blog
27 November 2023

The Evolution of Remote Contact Centres

The post-pandemic era has been a definitive turning point for businesses, underlining the vital role…
Eleanor Morden
modern outbound contact strategies
Outbound Contact Done Right: Everything You Need To Know Blog
22 November 2023

Outbound Contact Done Right: Everything You Need To Know

Outbound contact remains vital for companies today across teams like sales, service, and support. Engaging…
Eleanor Morden
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Recent Posts

  • Spice up your CX
  • Conducting Better CX: How AI Orchestration Keeps Every System in Sync
  • How do we build an AI roadmap?
  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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