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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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omni-channel vs multichannel contact centres
What’s the difference between omni-channel and multi-channel? Blog
5 December 2023

What’s the difference between omni-channel and multi-channel?

Are you running an omni-channel or multichannel contact centre? This crucial distinction has a major…
Eleanor Morden
generative AI in customer service
10 Use Cases for Generative AI in Customer Service Blog
4 December 2023

10 Use Cases for Generative AI in Customer Service

Imagine a world where customers receive personalised responses instantaneously, support tickets are categorised automatically and…
Eleanor Morden
contact centre trends 2024
The top 6 contact centre trends for 2024 Blog
30 November 2023

The top 6 contact centre trends for 2024

In 2023, the worldwide market for contact centres was valued at approximately USD 25.8 billion.…
Eleanor Morden
Daniel Lloyd
Cirrus People: Meet Dan Lloyd, Channel Director Blog
30 November 2023

Cirrus People: Meet Dan Lloyd, Channel Director

Meet Dan Lloyd, our Channel Director at Cirrus. With over two decades in the contact…
Eleanor Morden
Daniel Lloyd
Cirrus Contact Centre Solutions Announces Daniel Lloyd as New Channel Director News
28 November 2023

Cirrus Contact Centre Solutions Announces Daniel Lloyd as New Channel Director

– Cirrus, a leading provider of contact centre solutions, is pleased to announce the promotion…
Eleanor Morden
remote contact centres
The Evolution of Remote Contact Centres Blog
27 November 2023

The Evolution of Remote Contact Centres

The post-pandemic era has been a definitive turning point for businesses, underlining the vital role…
Eleanor Morden
modern outbound contact strategies
Outbound Contact Done Right: Everything You Need To Know Blog
22 November 2023

Outbound Contact Done Right: Everything You Need To Know

Outbound contact remains vital for companies today across teams like sales, service, and support. Engaging…
Eleanor Morden
sentiment analysis in contact centres
Using Sentiment Analysis to Understand Customer Emotions in Contact Centres Blog
21 November 2023

Using Sentiment Analysis to Understand Customer Emotions in Contact Centres

In today's fiercely competitive consumer markets, an overwhelming 85% of companies now view customer experience…
Eleanor Morden
contact centre solutions for Black Friday
How Contact Centres Can Be More Successful on Black Friday Blog
20 November 2023

How Contact Centres Can Be More Successful on Black Friday

Retailers worldwide mark it as the year's most significant sales event. Online and in-person shoppers…
Eleanor Morden
types of outbound diallers
The 4 Most Common Types of Outbound Diallers Explained Blog
20 November 2023

The 4 Most Common Types of Outbound Diallers Explained

So, you've got a contact centre, and you're looking to supercharge your outbound calling game.…
Eleanor Morden
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Recent Posts

  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year
  • 7 Agent frustrations AI should really be solving by now
  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
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    • Environmental Social and Governance (ESG)
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