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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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How technology and talent can deliver intelligent CX in 2024 Article
1 March 2024

How technology and talent can deliver intelligent CX in 2024

This article was first published on EngageCustomer on 15 February 2024. Wouldn’t it be nice…
Eleanor Morden
Single pane of glass
The CX benefits of a single pane-of-glass (SPoG) Blog
28 February 2024

The CX benefits of a single pane-of-glass (SPoG)

As your organisation grows, so does the complexity of your systems—software apps, databases, cloud services,…
Eleanor Morden
Business Case for AI in Customer Service
How to create a business case for investing in AI for your contact centre Blog
26 February 2024

How to create a business case for investing in AI for your contact centre

If you work in customer service, the trend is clear: contact centres are evolving to…
Eleanor Morden
knowledge management for contact centres
Knowledge is Power: Equip Your Agents for Success Blog
21 February 2024

Knowledge is Power: Equip Your Agents for Success

Providing prompt, accurate solutions is essential for any successful contact centre. But how can your…
Eleanor Morden
Top 5 contact centre challenges in 2024
5 Contact Centre Challenges and How to Solve Them Blog
19 February 2024

5 Contact Centre Challenges and How to Solve Them

Running a contact centre can be challenging. Customers expect quick resolution and employees want a…
Eleanor Morden
The Three Types of Contact Centre Platforms (and Which Is Best for You!) Blog
14 February 2024

The Three Types of Contact Centre Platforms (and Which Is Best for You!)

Welcome to the world of contact centres, where choosing the right solution can feel like…
Eleanor Morden
Partnership announcement Redcentric
Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys News
13 February 2024

Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys

FOR IMMEDIATE RELEASE - 8 February 2024 Cirrus Partners with Redcentric to Deliver Advanced Contact…
Eleanor Morden
agent engagement in contact centres
How to boost contact centre agent engagement for higher productivity Blog
13 February 2024

How to boost contact centre agent engagement for higher productivity

Many companies realise that happy, engaged employees lead to better customer experiences. So they make…
Eleanor Morden
Empathy in Contact Centres
How to Develop Empathy-Centric Customer Service in Contact Centres Blog
12 February 2024

How to Develop Empathy-Centric Customer Service in Contact Centres

In today's instant-answer world, taking time to truly understand someone’s perspective may seem old-fashioned or…
Eleanor Morden
AI for contact center employee wellbeing
Contact Centres Get an Agent Wellness Upgrade Blog
7 February 2024

Contact Centres Get an Agent Wellness Upgrade

Working in a contact centre can be a high-pressure job. Employees spend hours on the…
Eleanor Morden
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Recent Posts

  • Cirrus named as NiCE UK&I AI Partner of the Year
  • 7 Agent frustrations AI should really be solving by now
  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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