Data Archives

Localised Customer Experience in Financial Services

Blog

15 July 2024

The Future of Localised Customer Experience in Banking

In a not-so-distant past, personal banking was exactly that—personal. Your local bank manager knew your…

Eleanor Morden

Blog

19 June 2024

Are We Really Ready for All the Answers from AI in Contact Centres?

AI is becoming a key component in contact centres, making things smoother and faster. In…

Eleanor Morden

Blog

29 April 2024

Why Your BPO Needs to Bet Big on Omni-channel Strategies Now

Sarah, a busy mum, recently faced a frustrating challenge trying to resolve an issue with…

Eleanor Morden

Blog

29 April 2024

Beyond Human Limits: How AI is Transforming Contact Centres

Customer expectations are soaring to new heights, creating an immense opportunity for companies to differentiate…

Eleanor Morden

Blog

23 April 2024

Mastering Omni-channel in 2024: Transforming Contact Centre Experiences

Customer service expectations never stop climbing, making contact centres pivotal battlegrounds. For businesses, embracing omni-channel…

Eleanor Morden

Blog

26 March 2024

AI Text Generators: Boosting Productivity in Contact Centres

Imagine you're a world-class chef, but every time you step into the kitchen, you're forced…

Eleanor Morden

Blog

8 November 2023

Connecting Contact Centre Dots with a Data-Driven Approach

The contact centre, your gateway to customer interactions, holds the power to transform service inquiries…

Eleanor Morden

Blog

7 November 2023

A Guide to Intelligent Authentication in Contact Centres

Safeguarding customer data while providing seamless customer experience and service has become a balancing act…

Eleanor Morden

Article

6 November 2023

How To Overcome The Challenges of Seasonal Demand in Retail

This post was first published on 365retail.co.uk. Navigating the rollercoaster of customer expectations is often…

Eleanor Morden

Blog

29 September 2023

Enhancing Customer Experiences: The Impact of Actionable Data

In the realm of customer service, professionals are continuously seeking innovative ways to streamline operations,…

Eleanor Morden

Data

The Future of Localised Customer Experience in Banking

Are We Really Ready for All the Answers from AI in Contact Centres?

Why Your BPO Needs to Bet Big on Omni-channel Strategies Now

Beyond Human Limits: How AI is Transforming Contact Centres

Mastering Omni-channel in 2024: Transforming Contact Centre Experiences

AI Text Generators: Boosting Productivity in Contact Centres

Connecting Contact Centre Dots with a Data-Driven Approach

A Guide to Intelligent Authentication in Contact Centres

How To Overcome The Challenges of Seasonal Demand in Retail

Enhancing Customer Experiences: The Impact of Actionable Data

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