covid19 Archives

Blog

29 June 2021

Teams has won the UCaaS battle – but where does this leave contact centres?

Since the pandemic entered our lives the business uptake in Microsoft Teams has been remarkable.…

Eleanor Morden

Beyond voice – the future of customer services

Blog

29 June 2021

Beyond voice – the future of customer services

In little more than a year, the number of people using Microsoft Teams worldwide doubled…

Eleanor Morden

When it comes to customer engagement: social housing providers don’t know how lucky they are

Blog

18 June 2021

When it comes to customer engagement: social housing providers don’t know how lucky they are

When every agent is busy and there is still a growing queue of tenants waiting…

Eleanor Morden

What is native integration in MS teams and why is it important?

Blog

20 May 2021

What is native integration in MS teams and why is it important?

What is native integration and what does it mean? Native integration suggests that functionality that…

Eleanor Morden

Why UC and CC integration is pivotal for contact centres

Blog

3 February 2021

Why UC and CC integration is pivotal for contact centres

Last year the working world was forced to dramatically change the way we work, with…

Eleanor Morden

Whisper it quietly: customers don’t care about omnichannel

Blog

6 January 2021

Whisper it quietly: customers don’t care about omnichannel

The Covid-19 pandemic has accelerated transformation within the contact centre. While mid-to-large organisations may have…

Eleanor Morden

Tired of covid? - Why the pandemic isn’t an excuse any more

Blog

4 January 2021

Tired of covid? – Why the pandemic isn’t an excuse any more

The only constant is change – helping businesses to keep pace Recent events have propelled…

Eleanor Morden

Protect your contact centre employees against coronavirus with a flexible working solution

Blog

17 March 2020

Protect your contact centre employees against coronavirus with a flexible working solution

With the number of cases of Coronavirus in the UK increasing, many companies are reviewing…

Eleanor Morden

covid19

Teams has won the UCaaS battle – but where does this leave contact centres?

Beyond voice – the future of customer services

What is native integration in MS teams and why is it important?

Why UC and CC integration is pivotal for contact centres

Whisper it quietly: customers don’t care about omnichannel

Tired of covid? – Why the pandemic isn’t an excuse any more

Protect your contact centre employees against coronavirus with a flexible working solution

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