agents Archives

Blog

16 October 2024

Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres

Contact centre agents are the foot soldiers of our brands. The best agents are receptive,…

Eleanor Morden

Article

18 August 2023

Reskilling Contact Centre Agents Ready For Generative AI

This article was featured on HR News. Reskilling Contact Centre Agents Ready For Generative AI…

Eleanor Morden

Blog

14 July 2023

ChatGPT Set to Take Centre Stage in Contact Centres

If there is one thing business owners need to be acutely aware of, it’s that…

Eleanor Morden

Blog

5 June 2023

Balancing The Relationship Between Contact Centre Agents And AI

The Cirrus Chief Operating Officer, Paul Barclay, and Chief Revenue Officer, Jon Dawson, joined forces…

Eleanor Morden

Blog

24 February 2023

Let’s play Contact Centre Top Trumps

In the game of Top Trumps, categories are compared to see who comes up Top…

Eleanor Morden

Blog

23 February 2023

Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy

More calls, more channels, more complexity, more stress. A recent study indicates more than half…

Eleanor Morden

Contact Centres: Five common mistakes and how to fix them

Blog

8 September 2022

Contact Centres: Five common mistakes and how to fix them

Since being coined in 2012, ‘digital transformation’ has become an umbrella term for the boundless…

Eleanor Morden

Blog

30 November 2021

It’s the people that are important, not the products – Why Cirrus is putting agents first

It has undoubtedly been a difficult 18 months for everyone, which is why we are…

Eleanor Morden

Blog

9 July 2021

Celebrating Contact Centre Heroes!

Customer service agents are the backbone of any successful business. They work tirelessly behind the…

Eleanor Morden

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Article

1 April 2021

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools UK…

Eleanor Morden

agents

Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres

Reskilling Contact Centre Agents Ready For Generative AI

ChatGPT Set to Take Centre Stage in Contact Centres

Balancing The Relationship Between Contact Centre Agents And AI

Let’s play Contact Centre Top Trumps

Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy

Contact Centres: Five common mistakes and how to fix them

It’s the people that are important, not the products – Why Cirrus is putting agents first

Celebrating Contact Centre Heroes!

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

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