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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Connects Ltd
Epsom

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Excuse me, do you speak English?
Excuse me, do you speak English? Blog
26 March 2019

Excuse me, do you speak English?

Having spent fifteen years in international roles launching tech products of various kinds (mainly those…
Eleanor Morden
Measuring ROI for your conversational AI
Measuring ROI for your conversational AI Blog
29 November 2018

Measuring ROI for your conversational AI

Artificial Intelligence is the buzzword of the contact centre industry, and it’s not going anywhere!…
Eleanor Morden
Banishing poor customer experience - getting omni right!
Banishing poor customer experience – getting omni right! Blog
29 November 2018

Banishing poor customer experience – getting omni right!

 We have all had our fair share of bad call-centre experiences. There’s an expectation and…
Eleanor Morden
Winning with AI - a glimpse into the retail banking industry
Winning with AI – a glimpse into the retail banking industry Blog
10 September 2018

Winning with AI – a glimpse into the retail banking industry

Bank branches have seen a modest decline over the past few years, thanks to the…
Eleanor Morden
The case for SMS as a channel in your contact centre
The case for SMS as a channel in your contact centre Blog
31 August 2018

The case for SMS as a channel in your contact centre

We spend ‘hours’ on our smartphones texting every day, so why aren’t contact centres leveraging…
Eleanor Morden
Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?
Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre? Blog
8 August 2018

Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?

Artificial Intelligence (AI) plays an instrumental role in the evolution of customer service and the…
Eleanor Morden
Cirrus achieves g-cloud 10 supplier status News
27 July 2018

Cirrus achieves g-cloud 10 supplier status

Cirrus, an award-winning provider of omni-channel cloud Contact Centre Solutions (CCaaS) and IPT telephony, achieves…
Eleanor Morden
Are your customers truly at the heart of everything you do with omni-channel?
Are your customers truly at the heart of everything you do with omni-channel? Blog
18 July 2018

Are your customers truly at the heart of everything you do with omni-channel?

Are you really addressing customer experience in the contact centre? Are you matching all the…
Eleanor Morden
How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?
How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel? Blog
2 July 2018

How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?

How we interact with customers has changed significantly over the past decade and looks set…
Eleanor Morden
AI in Contact Centres
How to assess ROI from your cloud contact centre solution Blog
27 April 2018

How to assess ROI from your cloud contact centre solution

Choosing to invest in any transformative technology is never just a matter of comparing features…
Eleanor Morden
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Recent Posts

  • Spice up your CX
  • Conducting Better CX: How AI Orchestration Keeps Every System in Sync
  • How do we build an AI roadmap?
  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year

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The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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