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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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The case for SMS as a channel in your contact centre
The case for SMS as a channel in your contact centre Blog
31 August 2018

The case for SMS as a channel in your contact centre

We spend ‘hours’ on our smartphones texting every day, so why aren’t contact centres leveraging…
Eleanor Morden
Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?
Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre? Blog
8 August 2018

Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?

Artificial Intelligence (AI) plays an instrumental role in the evolution of customer service and the…
Eleanor Morden
Cirrus achieves g-cloud 10 supplier status News
27 July 2018

Cirrus achieves g-cloud 10 supplier status

Cirrus, an award-winning provider of omni-channel cloud Contact Centre Solutions (CCaaS) and IPT telephony, achieves…
Eleanor Morden
Are your customers truly at the heart of everything you do with omni-channel?
Are your customers truly at the heart of everything you do with omni-channel? Blog
18 July 2018

Are your customers truly at the heart of everything you do with omni-channel?

Are you really addressing customer experience in the contact centre? Are you matching all the…
Eleanor Morden
How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?
How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel? Blog
2 July 2018

How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?

How we interact with customers has changed significantly over the past decade and looks set…
Eleanor Morden
AI in Contact Centres
How to assess ROI from your cloud contact centre solution Blog
27 April 2018

How to assess ROI from your cloud contact centre solution

Choosing to invest in any transformative technology is never just a matter of comparing features…
Eleanor Morden
Omni-channel contact centre solution explained
What’s Stopping You Moving Your Contact Centre to the Cloud? Blog
13 April 2018

What’s Stopping You Moving Your Contact Centre to the Cloud?

A recent Contact Babel review of businesses that have adopted cloud contact centre technologies over…
Eleanor Morden
How to choose a cloud contact centre vendor
How to choose a cloud contact centre vendor Blog
6 April 2018

How to choose a cloud contact centre vendor

Cloud-based solutions are becoming the technology of choice for a wide range of contact centre…
Eleanor Morden
Function defines form Blog
9 March 2018

Function defines form

In a previous post, we looked at what was driving adoption of cloud contact centre…
Eleanor Morden
What’s driving cloud adoption in 2018? Blog
23 February 2018

What’s driving cloud adoption in 2018?

When it comes to cloud adoption, the reasons for and against have varied widely over…
Eleanor Morden
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Recent Posts

  • Cirrus named as NiCE UK&I AI Partner of the Year
  • 7 Agent frustrations AI should really be solving by now
  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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