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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Spice up your CX Blog
3 September 2026

Spice up your CX

That’s right folks, it’s Pumpkin Spice season again! Whether you love it or hate it,…
Eleanor Morden
Conducting Better CX: How AI Orchestration Keeps Every System in Sync Blog
20 August 2026

Conducting Better CX: How AI Orchestration Keeps Every System in Sync

An orchestra only works if every instrument is in perfect harmony, with each musician playing…
Joseph Murfin
How do we build an AI roadmap? Blog
20 August 2026

How do we build an AI roadmap?

If you set off on a journey without knowing the destination, you’ll likely end up…
Joseph Murfin
NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises News
8 July 2026

NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises

This article was first published on 1st July 2026: NiCE Launches AI Specialization Program, Recognizing…
Joseph Murfin
Cirrus named as NiCE UK&I AI Partner of the Year News
12 May 2026

Cirrus named as NiCE UK&I AI Partner of the Year

Cirrus has been named as UK&I AI Partner of the Year by NiCE, the global…
Joseph Murfin
7 Agent frustrations AI should really be solving by now Blog
17 April 2026

7 Agent frustrations AI should really be solving by now

Your contact centre doesn’t have a people problem, it has a systems problem. Chances are,…
Joseph Murfin
Cirrus Awarded NiCE Platinum Partner Status News
25 February 2026

Cirrus Awarded NiCE Platinum Partner Status

London, January 27, 2026 – Cirrus has been awarded Platinum Partner status by NiCE, the…
Joseph Murfin
Right skills, wrong people – when call routing makes stupid decisions Blog
18 February 2026

Right skills, wrong people – when call routing makes stupid decisions

Simon runs a contact centre. Right now, one of his customers has been on hold…
Joseph Murfin
Real-time assist that feels like backup, not Big Brother Blog
18 February 2026

Real-time assist that feels like backup, not Big Brother

Self-belief is the first secret of success. Spend time on any contact centre floor and…
Joseph Murfin
The power of post call summaries Blog
6 February 2026

The power of post call summaries

Every contact centre has a moment no one talks about in training. The customer finally…
Joseph Murfin
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Recent Posts

  • Spice up your CX
  • Conducting Better CX: How AI Orchestration Keeps Every System in Sync
  • How do we build an AI roadmap?
  • NiCE Launches AI Specialization Program, Recognizing Partners Driving Significant AI Outcomes for Enterprises
  • Cirrus named as NiCE UK&I AI Partner of the Year

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0330 053 4444
Email: sales@cirrusconnects.com

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  • AI for CX
    • BY USE CASE:
      • Explore Enterprise AI Agents
      • AI Agents for Voice
      • AI Agents for Chat and Messaging
      • AI Powered Agent Assist
      • AI Agents for Sales & Marketing
      • Contact Centre AI Integrations
    • ALL IN ONE AI CX SOLUTION
      • Agentic AI
      • Agent Evaluation
      • Knowledge AI
      • AI Ops & Orchestration
      • AI Agent Studio
    • more…
      • Voice Connectivity
      • Multimodal CX
      • Insights & Analytics
      • Live Chat
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI Transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE Cognigy
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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