Blog Archives

Blog

4 January 2024

Why Large Language Models are the driving force behind exceptional customer experiences

Customer experience is at the heart of every successful business. In today's world, customers expect…

Eleanor Morden

Blog

2 January 2024

50 Contact Centre Statistics That Will Make the Industry Shine in 2024

As we enter 2024, the contact centre industry continues to evolve rapidly, driven by technological…

Eleanor Morden

Blog

2 January 2024

Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management

The article highlights the importance of AI in modernising contact centres, not just for operational…

Eleanor Morden

Blog

14 December 2023

13 Statistics Proving Positive Agent Experiences Improve Customer Service

Delivering great customer service hinges on empowering contact centre agents. Here are 13 stats showing…

Eleanor Morden

Blog

12 December 2023

Solving 5 Common Call Centre Challenges in 2024

Running a call centre is no walk in the park, and in 2024, challenges continue…

Eleanor Morden

Blog

11 December 2023

The Dawn of The Large Language Model Era and Impact on Customer Service

Customer service has come a long way from the days of flickering switchboards and patchy…

Eleanor Morden

omni-channel vs multichannel contact centres

Blog

5 December 2023

What’s the difference between omni-channel and multi-channel?

Are you running an omni-channel or multichannel contact centre? This crucial distinction has a major…

Eleanor Morden

Blog

4 December 2023

10 Use Cases for Generative AI in Customer Service

Imagine a world where customers receive personalised responses instantaneously, support tickets are categorised automatically and…

Eleanor Morden

Blog

30 November 2023

The top 6 contact centre trends for 2024

In 2023, the worldwide market for contact centres was valued at approximately USD 25.8 billion.…

Eleanor Morden

Blog

30 November 2023

Cirrus People: Meet Dan Lloyd, Channel Director

Meet Dan Lloyd, our Channel Director at Cirrus. With over two decades in the contact…

Eleanor Morden

Blog

Why Large Language Models are the driving force behind exceptional customer experiences

Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management

13 Statistics Proving Positive Agent Experiences Improve Customer Service

Solving 5 Common Call Centre Challenges in 2024

The Dawn of The Large Language Model Era and Impact on Customer Service

What’s the difference between omni-channel and multi-channel?

10 Use Cases for Generative AI in Customer Service

The top 6 contact centre trends for 2024

Cirrus People: Meet Dan Lloyd, Channel Director

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