Eleanor Morden, Author at Cirrus Contact Centre Solutions (CCaaS)

Article

20 June 2023

How to Calculate the True ROI of CX

This article is featured on CX Today. Intuitive contact centre strategies influence business revenue…

Eleanor Morden

Blog

20 June 2023

Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives

Customer experience (CX) is a major competitive focus amongst businesses. As a business owner, you…

Eleanor Morden

Article

19 June 2023

How to Achieve a Fully Omnichannel Contact Centre

This article is featured on CX Today. The concept of an “omnichannel contact centre”…

Eleanor Morden

Article

16 June 2023

Keeping the foundations strong: The state of CX in housing

This article is featured on Property Reporter. Customer experience is being more frequently placed…

Eleanor Morden

Blog

5 June 2023

Balancing The Relationship Between Contact Centre Agents And AI

The Cirrus Chief Operating Officer, Paul Barclay, and Chief Revenue Officer, Jon Dawson, joined forces…

Eleanor Morden

News

31 May 2023

Cirrus awarded Finalist for Contact Centre Experience at the UK National Innovation Awards 2023

Cirrus, a leading provider of cloud contact centre solutions, has been awarded finalist for Contact…

Eleanor Morden

Blog

24 May 2023

What’s next for CX?

We all know first-hand the ramifications of bad customer experience. For the consumer, it can…

Eleanor Morden

Article

10 May 2023

Three trends driving the business wide CX function

Customer experience (CX) can make or break a company. With scrutiny coming from both consumers…

Eleanor Morden

Article

9 May 2023

Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX

This article is featured on UCAdvanced. In today’s fast-paced business environment, delivering exceptional customer experiences…

Eleanor Morden

Article

5 May 2023

The customer experience ‘consumer duty’ pledge

This article is featured on Finacial IT. The Financial Conduct Authority (FCA) introduced a new Consumer…

Eleanor Morden

Eleanor Morden

How to Calculate the True ROI of CX

Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives

How to Achieve a Fully Omnichannel Contact Centre

Keeping the foundations strong: The state of CX in housing

Balancing The Relationship Between Contact Centre Agents And AI

Cirrus awarded Finalist for Contact Centre Experience at the UK National Innovation Awards 2023

What’s next for CX?

Three trends driving the business wide CX function

Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX

The customer experience ‘consumer duty’ pledge

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