Eleanor Morden, Author at Cirrus Contact Centre Solutions (CCaaS)

Blog

3 September 2026

Spice up your CX

That’s right folks, it’s Pumpkin Spice season again! Whether you love it or hate it,…

Eleanor Morden

News

26 November 2024

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

London, UK, November 26 2024 – Cirrus, the UK’s premier provider of contact centre solutions,…

Eleanor Morden

News

19 November 2024

Cirrus Set to Wow at Call & Contact Centre Expo 2024

This article was first published on contact-centres.com on 19 November. Cirrus Set to Wow at…

Eleanor Morden

Article

12 November 2024

How DE&I and technology are reshaping contact centres

This article was first published in The HR Director on 15th November. DE&I is changing…

Eleanor Morden

Article

28 October 2024

Driving real value with AI

This article was first published on CommsBusiness on 28 October 2024. Jason Roos, CEO of…

Eleanor Morden

Blog

16 October 2024

Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres

Contact centre agents are the foot soldiers of our brands. The best agents are receptive,…

Eleanor Morden

Blog

7 October 2024

Meeting Customer Needs Across Every Channel—Without the Hassle

Working in customer service is no easy task. But before we dive in, let’s take…

Eleanor Morden

Blog

30 September 2024

Measuring and Improving Contact Centre Agent Well-being

In the modern contact centre, agent wellbeing is no longer just a priority; it's essential…

Eleanor Morden

Blog

23 September 2024

Agent Desktop Experience: The Key to Contact Centre Success

Sarah is a contact centre agent on a call with an impatient customer. The customer’s…

Eleanor Morden

Blog

19 September 2024

Creating an inclusive culture in contact centres: best practices and benefits

Diversity and inclusion are hot topics in service sectors, and they should be. After all,…

Eleanor Morden

Eleanor Morden

Spice up your CX

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

Cirrus Set to Wow at Call & Contact Centre Expo 2024

How DE&I and technology are reshaping contact centres

Driving real value with AI

Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres

Meeting Customer Needs Across Every Channel—Without the Hassle

Measuring and Improving Contact Centre Agent Well-being

Agent Desktop Experience: The Key to Contact Centre Success

Creating an inclusive culture in contact centres: best practices and benefits

Recent Posts

Archives

Categories