trends Archives

Blog

24 May 2023

We all know first-hand the ramifications of bad customer experience. For the consumer, it can…

Eleanor Morden

Article

10 May 2023

Customer experience (CX) can make or break a company. With scrutiny coming from both consumers…

Eleanor Morden

Blog

4 May 2023

The CX landscape is evolving faster than ever before. Customers today are expecting more from…

Eleanor Morden

Blog

23 February 2023

More calls, more channels, more complexity, more stress. A recent study indicates more than half…

Eleanor Morden

trends