tips Archives

Blog

29 September 2023

Contact Centre Best Practices for Workforce Engagement

Imagine a bustling restaurant where the chefs are not just skilled but deeply passionate about…

Eleanor Morden

Blog

7 September 2023

Retail customer experience trends in 2023: Embracing the revolution

As customer care managers and directors in the retail customer experience space, staying up to…

Eleanor Morden

Blog

4 September 2023

Best Practice Contact Centre Management Tips for the Finance Industry

In the dynamic realm of the finance industry, achieving customer satisfaction is paramount for reaping…

Eleanor Morden

Blog

28 August 2023

Why Change is Good – Changing Contact Centre Providers Could Be Key to Improved CX

Why Change is Good - Changing Contact Centre Providers Could Be Key to Improved CX…

Eleanor Morden

Article

8 August 2023

How AI will shape the future of travel contact centres

This article was posted on Travolution How AI will shape the future of travel contact…

Eleanor Morden

Blog

31 July 2023

Omni-channel Challenges Facing the Retail Industry

This is a time of unprecedented changes in retail, where shopping experiences now encompass so…

Eleanor Morden

Blog

3 July 2023

The impact of industrial action on CX – an agent’s perspective

The CX industry has had a challenging few months in the face of substantial industrial…

Eleanor Morden

Article

20 June 2023

How to Calculate the True ROI of CX

This article is featured on CX Today. Intuitive contact centre strategies influence business revenue…

Eleanor Morden

Blog

24 May 2023

What’s next for CX?

We all know first-hand the ramifications of bad customer experience. For the consumer, it can…

Eleanor Morden

Article

10 May 2023

Three trends driving the business wide CX function

Customer experience (CX) can make or break a company. With scrutiny coming from both consumers…

Eleanor Morden

tips

Contact Centre Best Practices for Workforce Engagement

Retail customer experience trends in 2023: Embracing the revolution

How AI will shape the future of travel contact centres

Omni-channel Challenges Facing the Retail Industry

The impact of industrial action on CX – an agent’s perspective

How to Calculate the True ROI of CX

What’s next for CX?

Three trends driving the business wide CX function

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