Quality Monitoring Archives

Blog

11 July 2024

Cirrus showcases AI adoption model at the Contact Centre AI EXPO

Many businesses recognise the potential of AI to transform their contact centres. However, the journey…

Eleanor Morden

conversation analytics for contact centres

Blog

26 April 2024

Turn Your Contact Centre into a Revenue Generator with Conversation Analytics

Contact centres have traditionally been viewed as cost centres, necessary for customer support but not…

Eleanor Morden

Blog

19 March 2024

Cloud busting: How to Reign in Contact Centre Expenses

Hectic contact centres, agents frantically juggling non-stop calls and inquiries, costs spiralling out of control…

Eleanor Morden

Blog

4 March 2024

Meet Cirrus Copilot – The AI brains behind our contact centre platform

Cirrus Copilot is the ultimate AI sidekick for your customer service team. It handles the…

Eleanor Morden

Blog

30 January 2024

A Look Inside Cirrus’ Workforce Optimisation Solution

Imagine a world where every customer interaction is handled with precision, where every call, chat,…

Eleanor Morden

10 ways to do quality management in contact centres 3

Blog

22 January 2024

10 Best Practices to Get the Most Out of Quality Analytics

Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning,…

Eleanor Morden

Blog

23 October 2023

C-Suite Perspectives on AI in Customer Service: New Industry Report Unveils Trends

Artificial intelligence (AI) is transforming customer service, but how confident are top executives in its…

Eleanor Morden

Blog

18 October 2023

Mastering Quality Management in Contact Centres

Quality management is a critical aspect of any contact centre's success. Whether it's providing exceptional…

Eleanor Morden

Quality Monitoring

Cirrus showcases AI adoption model at the Contact Centre AI EXPO

Turn Your Contact Centre into a Revenue Generator with Conversation Analytics

Meet Cirrus Copilot – The AI brains behind our contact centre platform

A Look Inside Cirrus’ Workforce Optimisation Solution

10 Best Practices to Get the Most Out of Quality Analytics

C-Suite Perspectives on AI in Customer Service: New Industry Report Unveils Trends

Mastering Quality Management in Contact Centres

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