Customer Experience (CX) Archives

Blog

10 June 2025

The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds

In 2016, Leicester City did what most thought was impossible. They won the Premier League—not…

Joseph Murfin

Article

1 March 2024

How technology and talent can deliver intelligent CX in 2024

This article was first published on EngageCustomer on 15 February 2024. Wouldn’t it be nice…

Eleanor Morden

Blog

13 February 2024

How to boost contact centre agent engagement for higher productivity

Many companies realise that happy, engaged employees lead to better customer experiences. So they make…

Eleanor Morden

Blog

12 February 2024

How to Develop Empathy-Centric Customer Service in Contact Centres

In today's instant-answer world, taking time to truly understand someone’s perspective may seem old-fashioned or…

Eleanor Morden

AI for contact center employee wellbeing

Blog

7 February 2024

Contact Centres Get an Agent Wellness Upgrade

Working in a contact centre can be a high-pressure job. Employees spend hours on the…

Eleanor Morden

5 easy steps to get started with AI in the contact centre

Blog

6 February 2024

5 Easy Steps to Get Started with AI in Your Contact Centre

What if customer service was easy? A single contact to a contact centre that, through…

Eleanor Morden

Resolving complex financial service issues

Blog

30 January 2024

Create Meaningful Financial Experiences by Focusing on Human Connections

Providing exceptional customer service is an art form, particularly when navigating the complexities of the…

Eleanor Morden

Blog

15 January 2024

11 Customer Service Trends to Delight Customers in 2024

Stale scones and lukewarm tea – that’s what often passes for customer service these days.…

Eleanor Morden

Blog

11 January 2024

The Pillars of Exceptional CX

Delivering exceptional customer experience (CX) has become a critical differentiator. Recent statistics highlight the significant…

Eleanor Morden

Blog

16 October 2023

Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices

Making a great sandwich takes skill and the right ingredients. From perfectly ripe tomatoes to…

Eleanor Morden

Customer Experience (CX)

The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds

How technology and talent can deliver intelligent CX in 2024

How to boost contact centre agent engagement for higher productivity

How to Develop Empathy-Centric Customer Service in Contact Centres

Contact Centres Get an Agent Wellness Upgrade

5 Easy Steps to Get Started with AI in Your Contact Centre

Create Meaningful Financial Experiences by Focusing on Human Connections

11 Customer Service Trends to Delight Customers in 2024

The Pillars of Exceptional CX

Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices

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