contact centre Archives

Blog

4 May 2023

Three CX trends you can’t afford to ignore: Lessons from the Contact Centre

The CX landscape is evolving faster than ever before. Customers today are expecting more from…

Eleanor Morden

British customers and companies deserve better CX

Article

2 May 2023

British Customers and Companies Deserve Better Customer Experience

This article is featured on TechHQ In 2023, we can organise almost all aspects of…

Eleanor Morden

Article

28 April 2023

How CX + EX = business growth

This article is featured on TechHQ Business growth is a common goal of most organisations,…

Eleanor Morden

Blog

25 April 2023

The Consumer Duty: Balancing convenience & care in customer experience

Over the past decade, the banking and finance industry have been forefront of pioneering exceptional…

Eleanor Morden

Blog

18 April 2023

Become contact centre code breakers with data analytics

Do you remember playing the logic game Mastermind as a child? In the game, a…

Eleanor Morden

Blog

31 March 2023

University Clearing made easy with Cirrus’ Cloud-based Solution

As the annual university clearing process approaches in the UK, it's time for institutions to…

Eleanor Morden

Blog

14 March 2023

Change here for quality customer service

When did you last use the London Underground? For many of us, this involves checking…

Eleanor Morden

Blog

24 February 2023

Let’s play Contact Centre Top Trumps

In the game of Top Trumps, categories are compared to see who comes up Top…

Eleanor Morden

A CEO's perspective on the evolving contact centre market

Blog

5 January 2022

A CEO’s perspective on the evolving contact centre market

Throughout my career I’ve been fortunate to build and use some fantastically innovative technology, but…

Eleanor Morden

Improving charity contact centre call response

Blog

13 December 2021

Improving charity contact centre call response

Charities face several unique challenges that must be tackled head-on to meet the demands placed…

Eleanor Morden

contact centre

Three CX trends you can’t afford to ignore: Lessons from the Contact Centre

British Customers and Companies Deserve Better Customer Experience

How CX + EX = business growth

The Consumer Duty: Balancing convenience & care in customer experience

Become contact centre code breakers with data analytics

University Clearing made easy with Cirrus’ Cloud-based Solution

Change here for quality customer service

Let’s play Contact Centre Top Trumps

A CEO’s perspective on the evolving contact centre market

Improving charity contact centre call response

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