Contact centre solutions Archives

Blog

17 March 2025

Top UK Contact Centre and Customer Experience Events to Attend in 2025/26

Keeping up with industry trends is a challenge we all face while managing our busy…

Joseph Murfin

Blog

18 February 2025

What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions

When it comes to technology - there's plenty on offer for today’s contact centres. But…

Joseph Murfin

Blog

2 January 2025

The impact of returns on customer service: what happens after Christmas?

The presents are unwrapped, the tinsel's been packed away, and now it's time for the…

Joseph Murfin

Blog

29 November 2024

How Do Different Generations Use Customer Service?

Gen Z loves a text chat. Boomers prefer a phone call. And Millennials want answers,…

Joseph Murfin

Blog

21 November 2024

Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts

In the world of contact centres, there’s one question cropping up more than ever: To add…

Joseph Murfin

Blog

14 November 2024

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?

The yearly retail spectacle is nearly upon us. Retailers are rubbing their hands at the…

Joseph Murfin

Blog

24 October 2024

Here’s What’s Next for Citizen Engagement

Public sector organisations are constantly under pressure: shrinking budgets, higher citizen expectations, and demands for…

Joseph Murfin

Blog

18 October 2024

Ready for the Rush: How to Prepare Contact Centres for Seasonal Demand

Are you just coping, or are you opportunity-grabbing? As contact centres tentatively turn their heads…

Joseph Murfin

Blog

18 October 2024

Get to the Root: Understanding Customer Pain Points

Knowing what your customers want is useful. Knowing what your customers detest is the road…

Joseph Murfin

Cloud contact centre specialist Cirrus secures funding round to drive growth and innovation

News

11 January 2021

Cloud contact centre specialist Cirrus secures funding round to drive growth and innovation

Cirrus, the award-winning provider of omnichannel cloud contact centre solutions, has today announced a multi-million…

Eleanor Morden

Contact centre solutions

Top UK Contact Centre and Customer Experience Events to Attend in 2025/26

What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions

The impact of returns on customer service: what happens after Christmas?

How Do Different Generations Use Customer Service?

Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?

Here’s What’s Next for Citizen Engagement

Ready for the Rush: How to Prepare Contact Centres for Seasonal Demand

Get to the Root: Understanding Customer Pain Points

Cloud contact centre specialist Cirrus secures funding round to drive growth and innovation

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