AI Archives

Blog

11 September 2023

What is the benefit of AI-conversation analytics in the contact centre

Customer expectations are always changing, and these days, staying ahead means more than just meeting…

Eleanor Morden

Blog

7 September 2023

Retail customer experience trends in 2023: Embracing the revolution

As customer care managers and directors in the retail customer experience space, staying up to…

Eleanor Morden

Article

18 August 2023

Reskilling Contact Centre Agents Ready For Generative AI

This article was featured on HR News. Reskilling Contact Centre Agents Ready For Generative AI…

Eleanor Morden

Article

10 August 2023

How Contact Centres Can Make Themselves Data Compliant in the Face of AI

This article was posted on European Business Review. How Contact Centres Can Make Themselves Data…

Eleanor Morden

Article

8 August 2023

How AI will shape the future of travel contact centres

This article was posted on Travolution How AI will shape the future of travel contact…

Eleanor Morden

Blog

8 August 2023

A Guide to Agent Assist in Contact Centres

Positive customer experiences are the cornerstone of a successful business. A significant reason many companies…

Eleanor Morden

Blog

14 July 2023

ChatGPT Set to Take Centre Stage in Contact Centres

If there is one thing business owners need to be acutely aware of, it’s that…

Eleanor Morden

Blog

12 July 2023

What Generative-Powered AI Can and Can’t Do for Customer Service

There have been some fascinating developments in the world of customer service and contact centres…

Eleanor Morden

Article

5 July 2023

Getting Started with Generative AI In the Contact Centre

This article is featured on CX Today. Generative AI promised to provide the spark…

Eleanor Morden

Blog

27 June 2023

Contact Centres Are Not Ready for Generative AI

Contact centres are the lifeblood of many businesses. They provide an essential service for customers,…

Eleanor Morden

AI

What is the benefit of AI-conversation analytics in the contact centre

Retail customer experience trends in 2023: Embracing the revolution

Reskilling Contact Centre Agents Ready For Generative AI

How AI will shape the future of travel contact centres

A Guide to Agent Assist in Contact Centres

ChatGPT Set to Take Centre Stage in Contact Centres

What Generative-Powered AI Can and Can’t Do for Customer Service

Getting Started with Generative AI In the Contact Centre

Contact Centres Are Not Ready for Generative AI

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