AI in Contact Centres Archives

Article

15 January 2026

The five skills AI can’t replace, but keeps revealing

You can tell a lot about a contact centre within five minutes. The dashboard won’t…

Joseph Murfin

Blog

4 July 2025

Built like an F1 team: The future of contact centres

This weekend, the roar of engines returns to Silverstone for the 2025 British Grand Prix. As Lewis Hamilton makes his first home appearance in Ferrari red, and Lando Norris aims…

Joseph Murfin

Blog

10 June 2025

The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds

In 2016, Leicester City did what most thought was impossible. They won the Premier League—not…

Joseph Murfin

Blog

9 June 2025

From freshers to finals: Supporting students when it really counts

University is supposed to be a time of growth, discovery, maybe even joy. But for…

Joseph Murfin

Blog

17 March 2025

Top UK Contact Centre and Customer Experience Events to Attend in 2025/26

Keeping up with industry trends is a challenge we all face while managing our busy…

Joseph Murfin

Blog

18 February 2025

What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions

When it comes to technology - there's plenty on offer for today’s contact centres. But…

Joseph Murfin

Blog

14 February 2025

2025 – The Year of Real AI Adoption?

The start of a new year is a time for reflection, pragmatism and planning. Let’s…

Joseph Murfin

Blog

18 November 2024

How to Devise an AI Adoption Strategy for Your Contact Centre

Artificial intelligence (AI). It sounds good. It often looks good. But is it truly trusted…

Joseph Murfin

Blog

24 October 2024

Here’s What’s Next for Citizen Engagement

Public sector organisations are constantly under pressure: shrinking budgets, higher citizen expectations, and demands for…

Joseph Murfin

Blog

18 October 2024

Ready for the Rush: How to Prepare Contact Centres for Seasonal Demand

Are you just coping, or are you opportunity-grabbing? As contact centres tentatively turn their heads…

Joseph Murfin

AI in Contact Centres

The five skills AI can’t replace, but keeps revealing

Built like an F1 team: The future of contact centres

The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds

From freshers to finals: Supporting students when it really counts

Top UK Contact Centre and Customer Experience Events to Attend in 2025/26

What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions

2025 – The Year of Real AI Adoption?

How to Devise an AI Adoption Strategy for Your Contact Centre

Here’s What’s Next for Citizen Engagement

Ready for the Rush: How to Prepare Contact Centres for Seasonal Demand

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