agents working from home Archives

Blog

27 November 2023

The Evolution of Remote Contact Centres

The post-pandemic era has been a definitive turning point for businesses, underlining the vital role…

Eleanor Morden

Give contact centre agents the tools to do the job

Blog

15 December 2020

Give contact centre agents the tools to do the job

Give contact centre agents the tools to do the Job and reap the rewards because…

Eleanor Morden

Desktops, dashboards and human centred design

Blog

28 October 2020

Desktops, dashboards and human centred design

Why getting the user experience right will protect your investment in tech and keep agents…

Eleanor Morden

From wallboards to board games….. recruiting through a pandemic

Blog

6 October 2020

From wallboards to board games….. recruiting through a pandemic

2020 is a great year to be a dog. Amidst all this talk of downturn…

Eleanor Morden

Artificial Intelligence (AI) empowers contact centre employees

Blog

9 September 2020

Artificial Intelligence (AI) empowers contact centre employees

"To win in the marketplace you must first win in the workplace.” - Doug Conant,…

Eleanor Morden

Blog

29 August 2020

Social media – joining the dots

Social engagement should be number one on your brand agenda! “You cannot buy engagement. You have…

Eleanor Morden

Blog

27 August 2020

Email – the channel that time forgot

"I have always used e-mail to the greatest extent possible." - Ray Tomlinson (creator of…

Eleanor Morden

Digital transformation - being in the place where your customers live

Blog

19 August 2020

Digital transformation – being in the place where your customers live

"It is not the strongest of the species that survives, nor the most intelligent that…

Eleanor Morden

Blog

17 August 2020

Contact Centre Priorities Are Changing

Rewriting The Rule Book. Contact Centre Priorities Are Changing! "The greatest danger in times of…

Eleanor Morden

Transform your contact centre with extra digital channels

Blog

19 June 2020

Transform your contact centre with extra digital channels

Digital Transformation - Instantly Improve efficiency and customer satisfaction Many Contact Centre's are seeing a…

Eleanor Morden

agents working from home

The Evolution of Remote Contact Centres

Give contact centre agents the tools to do the job

Desktops, dashboards and human centred design

From wallboards to board games….. recruiting through a pandemic

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