Blog - Cirrus

Article

9 July 2024

CX trends set to transform the insurance industry in 2024 and 2025

This article was first published on Marketing Tech News on 4th July. In the past,…

Eleanor Morden

What Does the Job Spec for the ‘Agent of the Future’ Look Like?

Article

4 July 2024

What Does the Job Spec for the ‘Agent of the Future’ Look Like?

This article was first published on Contact Centre Monthly on 4 July 2024. Picture this:…

Eleanor Morden

Complaint Management in Contact Centre CRM

Blog

3 July 2024

Improving Customer Complaints Handling with Better CRM Systems

You might have heard the term CRM (Customer Relationship Management) tossed around in business meetings…

Eleanor Morden

Article

19 June 2024

Language Processing Units (LPUs): The New Kid on The Block Paving the Way for Advanced Voice AI in Contact Centres

This article was first published in: Have you heard about Language Processing Units (LPUs) yet?…

Eleanor Morden

Blog

19 June 2024

Are We Really Ready for All the Answers from AI in Contact Centres?

AI is becoming a key component in contact centres, making things smoother and faster. In…

Eleanor Morden

Blog

17 June 2024

CSAT Scores are in Decline – Now is Your Time to Shine!

Ever wondered how businesses measure if you’re happy with their service? Well, when it comes…

Eleanor Morden

Blog

11 June 2024

How AI Supercharges ROI in Your Contact Centre

Forget robots taking over—AI in contact centres is like handing your agents a superhero cape!…

Eleanor Morden

Workforce Management (WFM) for Contact Centres

Blog

11 June 2024

Transform Your Back Office with Effective Workforce Management

Calling customer support and encountering long wait times, frequent transfers, and unresolved issues is incredibly…

Eleanor Morden

Article Blog

7 June 2024

Revolutionising Retail: AI and the future of the industry

This article was first published on Engage Customer on 6th June 2024. Engage Customer joins…

Eleanor Morden

Blog News

30 May 2024

5 AI Trends Transforming the Future of Retail

This article was first published on 30 May 2024: 5 AI Trends Transforming the Future…

Eleanor Morden

CX trends set to transform the insurance industry in 2024 and 2025

What Does the Job Spec for the ‘Agent of the Future’ Look Like?

Improving Customer Complaints Handling with Better CRM Systems

Language Processing Units (LPUs): The New Kid on The Block Paving the Way for Advanced Voice AI in Contact Centres

Are We Really Ready for All the Answers from AI in Contact Centres?

CSAT Scores are in Decline – Now is Your Time to Shine!

How AI Supercharges ROI in Your Contact Centre

Transform Your Back Office with Effective Workforce Management

Revolutionising Retail: AI and the future of the industry

5 AI Trends Transforming the Future of Retail

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