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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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omni-channel customer service
Meeting Customer Needs Across Every Channel—Without the Hassle Blog
7 October 2024

Meeting Customer Needs Across Every Channel—Without the Hassle

Working in customer service is no easy task. But before we dive in, let’s take…
Eleanor Morden
Measuring and Improving Contact Centre Agent Well-being Blog
30 September 2024

Measuring and Improving Contact Centre Agent Well-being

In the modern contact centre, agent wellbeing is no longer just a priority; it's essential…
Eleanor Morden
Unified Agent Desktop
Agent Desktop Experience: The Key to Contact Centre Success Blog
23 September 2024

Agent Desktop Experience: The Key to Contact Centre Success

Sarah is a contact centre agent on a call with an impatient customer. The customer’s…
Eleanor Morden
Inclusive Culture in Contact Centres
Creating an inclusive culture in contact centres: best practices and benefits Blog
19 September 2024

Creating an inclusive culture in contact centres: best practices and benefits

Diversity and inclusion are hot topics in service sectors, and they should be. After all,…
Eleanor Morden
Measuring contact centre success metrics
Beyond just scores: new ways to measure customer service success Blog
16 September 2024

Beyond just scores: new ways to measure customer service success

The contact centre manager lives a life of efficiency-led targets. How else can a return…
Eleanor Morden
Contact centre forum article
77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change? Article
4 September 2024

77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?

This article was first published on the Contact Centre Forum on 4 September. A recent…
Eleanor Morden
Is it time to move on? The growing mismatch between retailers and their contact centre providers Article
2 September 2024

Is it time to move on? The growing mismatch between retailers and their contact centre providers

This article was first published on Retail Sector on 2 September 2024. Customer experience (CX)…
Eleanor Morden
Turning Customer Feedback into Tangible Improvements Blog
30 August 2024

Turning Customer Feedback into Tangible Improvements

Did you know that there’s a goldmine in your inbox? Each comment, message or review…
Eleanor Morden
How to Improve Citizen Services in the Public Sector Blog
21 August 2024

How to Improve Citizen Services in the Public Sector

One of the most pleasing developments in the internet era has been the opportunity to…
Eleanor Morden
customer contact reasons
Knowing Why Your Customers Contact You Blog
14 August 2024

Knowing Why Your Customers Contact You

If you’ve read any of our blogs before, it is a mantra you may be…
Eleanor Morden
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Recent Posts

  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together
  • Five questions to ask before introducing AI into your contact centre
  • Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently
  • Why AI Readiness Is the Biggest CX Challenge of 2026

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

Close Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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