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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Cirrus partners with Amillan to provide true cloud contact centre capability
Cirrus partners with Amillan to provide true cloud contact centre capability News
2 June 2021

Cirrus partners with Amillan to provide true cloud contact centre capability

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Amillan, an…
Eleanor Morden
Knowing the unknown - using familiarity to improve customer service
Knowing the unknown – using familiarity to improve customer service Blog
24 May 2021

Knowing the unknown – using familiarity to improve customer service

When it comes to customer engagement, housing providers benefit from a relatively informed position compared…
Eleanor Morden
What is native integration in MS teams and why is it important?
What is native integration in MS teams and why is it important? Blog
20 May 2021

What is native integration in MS teams and why is it important?

What is native integration and what does it mean? Native integration suggests that functionality that…
Eleanor Morden
Cirrus yellow Microsoft Teams icon
Every UC needs a CC – teams is no exception Blog
19 May 2021

Every UC needs a CC – teams is no exception

Over 90 per cent of UK businesses are now using teams, enabling colleagues forced apart…
Eleanor Morden
Why first contact resolution is ludicrous in isolation
Why first contact resolution is ludicrous in isolation Blog
5 May 2021

Why first contact resolution is ludicrous in isolation

First Contact Resolution (FCR) is a metric often demanded by contact centre management. If nothing…
Eleanor Morden
Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools
Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools Article
1 April 2021

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools UK…
Eleanor Morden
Cirrus partners with Vivio to provide integrated cloud contact centre services
Cirrus partners with Vivio to provide integrated cloud contact centre services News
31 March 2021

Cirrus partners with Vivio to provide integrated cloud contact centre services

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an…
Eleanor Morden
MS Teams on a phone
Cirrus to provide seamless cloud contact centre solution within MS Teams News
23 February 2021

Cirrus to provide seamless cloud contact centre solution within MS Teams

Cirrus, the leaders in cloud contact centre solutions, has announced its full omnichannel offering is…
Eleanor Morden
Daisy Corporate Services selects Cirrus as its public cloud contact centre solution
Daisy Corporate Services selects Cirrus as its public cloud contact centre solution News
11 February 2021

Daisy Corporate Services selects Cirrus as its public cloud contact centre solution

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate…
Eleanor Morden
Why UC and CC integration is pivotal for contact centres
Why UC and CC integration is pivotal for contact centres Blog
3 February 2021

Why UC and CC integration is pivotal for contact centres

Last year the working world was forced to dramatically change the way we work, with…
Eleanor Morden
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Recent Posts

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

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Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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