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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Cirrus says AI will boost agents rather than replace them, Podcast
Cirrus says AI will boost agents rather than replace them, Podcast Article
9 December 2021

Cirrus says AI will boost agents rather than replace them, Podcast

Cirrus says AI will boost agents rather than replace them, Podcast AI has not been…
Eleanor Morden
It’s the people that are important, not the products – Why Cirrus is putting agents first
It’s the people that are important, not the products – Why Cirrus is putting agents first Blog
30 November 2021

It’s the people that are important, not the products – Why Cirrus is putting agents first

It has undoubtedly been a difficult 18 months for everyone, which is why we are…
Eleanor Morden
94% of contact centre agents say artificial intelligence will support them in their roles
94% of contact centre agents say artificial intelligence will support them in their roles Article
30 November 2021

94% of contact centre agents say artificial intelligence will support them in their roles

Cirrus research reveals positive frontline attitudes to new technology in the contact centre The overwhelming…
Eleanor Morden
Cirrus named best contact centre vendor at this year’s comms business awards
Cirrus named best contact centre vendor at this year’s comms business awards News
24 September 2021

Cirrus named best contact centre vendor at this year’s comms business awards

We’re delighted to announce that we have won the Comms Business Award for ‘Best Contact…
Eleanor Morden
Mind The Demand Gap- A 4 step approach to improving CX for charities
Mind The Demand Gap- A 4 step approach to improving CX for charities Blog
8 September 2021

Mind The Demand Gap- A 4 step approach to improving CX for charities

Not-for-profit organisations face several unique challenges that must be tackled head-on to meet the demands…
Eleanor Morden
Celebrating Contact Centre Heroes!
Celebrating Contact Centre Heroes! Blog
9 July 2021

Celebrating Contact Centre Heroes!

Customer service agents are the backbone of any successful business. They work tirelessly behind the…
Eleanor Morden
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents News
30 June 2021

RNIB selects Cirrus contact centre solution to support blind and partially sighted agents

Cirrus cloud contact centre as a service (CCaaS) with accessibility functionality developed in partnership with…
Eleanor Morden
Teams has won the UCaaS battle – but where does this leave contact centres?
Teams has won the UCaaS battle – but where does this leave contact centres? Blog
29 June 2021

Teams has won the UCaaS battle – but where does this leave contact centres?

Since the pandemic entered our lives the business uptake in Microsoft Teams has been remarkable.…
Eleanor Morden
Beyond voice – the future of customer services
Beyond voice – the future of customer services Blog
29 June 2021

Beyond voice – the future of customer services

In little more than a year, the number of people using Microsoft Teams worldwide doubled…
Eleanor Morden
When it comes to customer engagement: social housing providers don’t know how lucky they are
When it comes to customer engagement: social housing providers don’t know how lucky they are Blog
18 June 2021

When it comes to customer engagement: social housing providers don’t know how lucky they are

When every agent is busy and there is still a growing queue of tenants waiting…
Eleanor Morden
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Recent Posts

  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together
  • Five questions to ask before introducing AI into your contact centre
  • Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently
  • Why AI Readiness Is the Biggest CX Challenge of 2026

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
  • Pricing
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