Blog - Cirrus

Beyond voice – the future of customer services

Blog

29 June 2021

Beyond voice – the future of customer services

In little more than a year, the number of people using Microsoft Teams worldwide doubled…

Eleanor Morden

When it comes to customer engagement: social housing providers don’t know how lucky they are

Blog

18 June 2021

When it comes to customer engagement: social housing providers don’t know how lucky they are

When every agent is busy and there is still a growing queue of tenants waiting…

Eleanor Morden

Cirrus partners with Amillan to provide true cloud contact centre capability

News

2 June 2021

Cirrus partners with Amillan to provide true cloud contact centre capability

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Amillan, an…

Eleanor Morden

Knowing the unknown - using familiarity to improve customer service

Blog

24 May 2021

Knowing the unknown – using familiarity to improve customer service

When it comes to customer engagement, housing providers benefit from a relatively informed position compared…

Eleanor Morden

What is native integration in MS teams and why is it important?

Blog

20 May 2021

What is native integration in MS teams and why is it important?

What is native integration and what does it mean? Native integration suggests that functionality that…

Eleanor Morden

Blog

19 May 2021

Every UC needs a CC – teams is no exception

Over 90 per cent of UK businesses are now using teams, enabling colleagues forced apart…

Eleanor Morden

Blog

5 May 2021

Why first contact resolution is ludicrous in isolation

First Contact Resolution (FCR) is a metric often demanded by contact centre management. If nothing…

Eleanor Morden

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Article

1 April 2021

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools UK…

Eleanor Morden

Cirrus partners with Vivio to provide integrated cloud contact centre services

News

31 March 2021

Cirrus partners with Vivio to provide integrated cloud contact centre services

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an…

Eleanor Morden

News

23 February 2021

Cirrus to provide seamless cloud contact centre solution within MS Teams

Cirrus, the leaders in cloud contact centre solutions, has announced its full omnichannel offering is…

Eleanor Morden

Beyond voice – the future of customer services

Knowing the unknown – using familiarity to improve customer service

What is native integration in MS teams and why is it important?

Every UC needs a CC – teams is no exception

Why first contact resolution is ludicrous in isolation

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

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