Blog - Cirrus

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28 November 2023

Cirrus Contact Centre Solutions Announces Daniel Lloyd as New Channel Director

– Cirrus, a leading provider of contact centre solutions, is pleased to announce the promotion…

Eleanor Morden

Blog

27 November 2023

The Evolution of Remote Contact Centres

The post-pandemic era has been a definitive turning point for businesses, underlining the vital role…

Eleanor Morden

Blog

22 November 2023

Outbound Contact Done Right: Everything You Need To Know

Outbound contact remains vital for companies today across teams like sales, service, and support. Engaging…

Eleanor Morden

Blog

21 November 2023

Using Sentiment Analysis to Understand Customer Emotions in Contact Centres

In today's fiercely competitive consumer markets, an overwhelming 85% of companies now view customer experience…

Eleanor Morden

contact centre solutions for Black Friday

Blog

20 November 2023

How Contact Centres Can Be More Successful on Black Friday

Retailers worldwide mark it as the year's most significant sales event. Online and in-person shoppers…

Eleanor Morden

Blog

20 November 2023

The 4 Most Common Types of Outbound Diallers Explained

So, you've got a contact centre, and you're looking to supercharge your outbound calling game.…

Eleanor Morden

Blog

14 November 2023

How an Identity Layer Connects Your Contact Centre for Seamless Experiences

Providing seamless, personalised customer experiences is crucial for contact centres today. However, siloed systems and…

Eleanor Morden

Blog

13 November 2023

Beyond Metrics: The Art of Measuring Agent Experience in Contact Centres

It's easy to get caught up in the numbers game in contact centres. When it…

Eleanor Morden

Blog

9 November 2023

Mastering the Art of Leading a World-Class UK Contact Centre Team

Managing a successful contact centre requires mastering many complex responsibilities. From strategic planning to day-to-day…

Eleanor Morden

Blog

8 November 2023

Connecting Contact Centre Dots with a Data-Driven Approach

The contact centre, your gateway to customer interactions, holds the power to transform service inquiries…

Eleanor Morden

Cirrus Contact Centre Solutions Announces Daniel Lloyd as New Channel Director

The Evolution of Remote Contact Centres

Using Sentiment Analysis to Understand Customer Emotions in Contact Centres

The 4 Most Common Types of Outbound Diallers Explained

How an Identity Layer Connects Your Contact Centre for Seamless Experiences

Beyond Metrics: The Art of Measuring Agent Experience in Contact Centres

Mastering the Art of Leading a World-Class UK Contact Centre Team

Connecting Contact Centre Dots with a Data-Driven Approach

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