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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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10 ways to do quality management in contact centres 3
10 Best Practices to Get the Most Out of Quality Analytics Blog
22 January 2024

10 Best Practices to Get the Most Out of Quality Analytics

Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning,…
Eleanor Morden
customer service trends 2024
11 Customer Service Trends to Delight Customers in 2024 Blog
15 January 2024

11 Customer Service Trends to Delight Customers in 2024

Stale scones and lukewarm tea – that’s what often passes for customer service these days.…
Eleanor Morden
The Pillars of Exceptional CX Blog
11 January 2024

The Pillars of Exceptional CX

Delivering exceptional customer experience (CX) has become a critical differentiator. Recent statistics highlight the significant…
Eleanor Morden
Introducing the CCaaS Vendor That Uses AI Education as a Core Differentiator Article
9 January 2024

Introducing the CCaaS Vendor That Uses AI Education as a Core Differentiator

This article was first published on CX Today in January 2024. The growth of the…
Eleanor Morden
technical debt in contact centres
The Hidden Costs of Outdated Technology in UK Contact Centres Blog
9 January 2024

The Hidden Costs of Outdated Technology in UK Contact Centres

For many UK contact centres, legacy systems and technical debt are an unseen burden weighing…
Eleanor Morden
outbound contact centres
Outbound Contact Centres: Evolving, Not Extinct! Blog
8 January 2024

Outbound Contact Centres: Evolving, Not Extinct!

Not too long ago, outbound calling was considered a necessary evil. Customers cringed at the…
Eleanor Morden
Large language models
Why Large Language Models are the driving force behind exceptional customer experiences Blog
4 January 2024

Why Large Language Models are the driving force behind exceptional customer experiences

Customer experience is at the heart of every successful business. In today's world, customers expect…
Eleanor Morden
DuoCall partnership announcement
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership News
3 January 2024

Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership

Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned…
Eleanor Morden
7 AI Adoption Challenges Contact Centres Face (And How to Overcome Them!) Article
3 January 2024

7 AI Adoption Challenges Contact Centres Face (And How to Overcome Them!)

This article was first published on Business Matters on 19 December 2023. Artificial Intelligence (AI)…
Eleanor Morden
Contact Centre 2024
50 Contact Centre Statistics That Will Make the Industry Shine in 2024 Blog
2 January 2024

50 Contact Centre Statistics That Will Make the Industry Shine in 2024

As we enter 2024, the contact centre industry continues to evolve rapidly, driven by technological…
Eleanor Morden
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Recent Posts

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  • Why AI Readiness Is the Biggest CX Challenge of 2026

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

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Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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