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Fancy some light reading? Check out our thoughts and opinions in leading news and press articles.

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25 February 2026

Cirrus Awarded NiCE Platinum Partner Status

London, January 27, 2026 – Cirrus has been awarded Platinum Partner status by NiCE, the global leader in AI-powered platforms that put people first. The recognition reflects Cirrus' strong performance…

Joseph Murfin

News

10 April 2025

Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS 

This article was first published on contact-centres.com on April 10th. Cirrus, a leading AI-enabled contact centre…

Joseph Murfin

News

23 December 2024

Cirrus granted Royal Warrant by His Majesty King Charles III

Epsom, UK – December 19, 2024 – Cirrus, the leading provider of contact centre software,…

Joseph Murfin

News

26 November 2024

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

London, UK, November 26 2024 – Cirrus, the UK’s premier provider of contact centre solutions,…

Eleanor Morden

News articles

Article

28 January 2026

Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently

This article was first published on 21st January 2026: Why most retail AI projects are…

Joseph Murfin

Article

28 January 2026

Why AI Readiness Is the Biggest CX Challenge of 2026

This article was first published on 9th January 2026: Autonomy without accountability: The real AI…

Joseph Murfin

Article

28 January 2026

New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026

This article was first published on 9th January 2026: Getting Your Contact Centre 'AI Ready'…

Joseph Murfin

Article

15 January 2026

When AI takes the wheel, someone still has to steer the contact centre

There's too much data in contact centres. Dashboards, charts, heat maps and sentiment scores look…

Joseph Murfin

Read all about it

Press articles

Cirrus Awarded NiCE Platinum Partner Status

Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS

Cirrus granted Royal Warrant by His Majesty King Charles III

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

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News articles

Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently

Why AI Readiness Is the Biggest CX Challenge of 2026

New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026

When AI takes the wheel, someone still has to steer the contact centre

Recent Posts

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