Cloud Contact Centre Archives

Blog

19 March 2024

Cloud busting: How to Reign in Contact Centre Expenses

Hectic contact centres, agents frantically juggling non-stop calls and inquiries, costs spiralling out of control…

Eleanor Morden

Blog

4 September 2023

Best Practice Contact Centre Management Tips for the Finance Industry

In the dynamic realm of the finance industry, achieving customer satisfaction is paramount for reaping…

Eleanor Morden

Blog

28 August 2023

Why Change is Good – Changing Contact Centre Providers Could Be Key to Improved CX

Why Change is Good - Changing Contact Centre Providers Could Be Key to Improved CX…

Eleanor Morden

Five-Nines Reliability in Contact Centres

Blog

14 August 2023

Achieving Five-Nines Reliability in Contact Centres: Empowering Seamless Customer Interactions

How Contact Centres Can Make Themselves Data Compliant in the Face of AI In customer-centric…

Eleanor Morden

Article

10 August 2023

How Contact Centres Can Make Themselves Data Compliant in the Face of AI

This article was posted on European Business Review. How Contact Centres Can Make Themselves Data…

Eleanor Morden

Artificial Intelligence (AI) empowers contact centre employees

Blog

9 September 2020

Artificial Intelligence (AI) empowers contact centre employees

"To win in the marketplace you must first win in the workplace.” - Doug Conant,…

Eleanor Morden

Blog

29 August 2020

Social media – joining the dots

Social engagement should be number one on your brand agenda! “You cannot buy engagement. You have…

Eleanor Morden

Blog

27 August 2020

Email – the channel that time forgot

"I have always used e-mail to the greatest extent possible." - Ray Tomlinson (creator of…

Eleanor Morden

Digital transformation - being in the place where your customers live

Blog

19 August 2020

Digital transformation – being in the place where your customers live

"It is not the strongest of the species that survives, nor the most intelligent that…

Eleanor Morden

Blog

17 August 2020

Contact Centre Priorities Are Changing

Rewriting The Rule Book. Contact Centre Priorities Are Changing! "The greatest danger in times of…

Eleanor Morden

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