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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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AI adoption in contact centres
Cirrus showcases AI adoption model at the Contact Centre AI EXPO Blog
11 July 2024

Cirrus showcases AI adoption model at the Contact Centre AI EXPO

Many businesses recognise the potential of AI to transform their contact centres. However, the journey…
Eleanor Morden
CX trends set to transform the insurance industry in 2024 and 2025 Article
9 July 2024

CX trends set to transform the insurance industry in 2024 and 2025

This article was first published on Marketing Tech News on 4th July. In the past,…
Eleanor Morden
What Does the Job Spec for the ‘Agent of the Future’ Look Like?
What Does the Job Spec for the ‘Agent of the Future’ Look Like? Article
4 July 2024

What Does the Job Spec for the ‘Agent of the Future’ Look Like?

This article was first published on Contact Centre Monthly on 4 July 2024. Picture this:…
Eleanor Morden
Complaint Management in Contact Centre CRM
Improving Customer Complaints Handling with Better CRM Systems Blog
3 July 2024

Improving Customer Complaints Handling with Better CRM Systems

You might have heard the term CRM (Customer Relationship Management) tossed around in business meetings…
Eleanor Morden
LPUs
Language Processing Units (LPUs): The New Kid on The Block Paving the Way for Advanced Voice AI in Contact Centres Article
19 June 2024

Language Processing Units (LPUs): The New Kid on The Block Paving the Way for Advanced Voice AI in Contact Centres

This article was first published in: Have you heard about Language Processing Units (LPUs) yet?…
Eleanor Morden
Future of AI in customer service
Are We Really Ready for All the Answers from AI in Contact Centres? Blog
19 June 2024

Are We Really Ready for All the Answers from AI in Contact Centres?

AI is becoming a key component in contact centres, making things smoother and faster. In…
Eleanor Morden
CSAT scores
CSAT Scores are in Decline – Now is Your Time to Shine! Blog
17 June 2024

CSAT Scores are in Decline – Now is Your Time to Shine!

Ever wondered how businesses measure if you’re happy with their service? Well, when it comes…
Eleanor Morden
AI in Contact Centre ROI
How AI Supercharges ROI in Your Contact Centre Blog
11 June 2024

How AI Supercharges ROI in Your Contact Centre

Forget robots taking over—AI in contact centres is like handing your agents a superhero cape!…
Eleanor Morden
Workforce Management (WFM) for Contact Centres
Transform Your Back Office with Effective Workforce Management Blog
11 June 2024

Transform Your Back Office with Effective Workforce Management

Calling customer support and encountering long wait times, frequent transfers, and unresolved issues is incredibly…
Eleanor Morden
Revolutionising Retail: AI and the future of the industry ArticleBlog
7 June 2024

Revolutionising Retail: AI and the future of the industry

This article was first published on Engage Customer on 6th June 2024. Engage Customer joins…
Eleanor Morden
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Recent Posts

  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother
  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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