Blog - Cirrus

Article

29 May 2024

The BPO Revolution: How Outsourcing is Evolving to Drive Your Business Forward

This article was first published in 30 May 2024 on: https://www.intelligentsourcing.net/ The perception of outsourcing…

Eleanor Morden

Workforce Management Challenges for BPOs

Blog

21 May 2024

Workforce Management Challenges for BPOs: Key Strategies for Success

The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue…

Eleanor Morden

News

20 May 2024

Cirrus Announces Sponsorship of the South West Contact Centre Forum Awards 2024

– Cirrus, a leading contact centre solutions innovator, is proud to announce its sponsorship of…

Eleanor Morden

Blog

17 May 2024

The Intersection of Contact Centres and Environmental, Social and Governance (ESG)

Any forward-thinking business may be advised to ignore environmental, social, and governance—commonly abbreviated to ESG—at…

Eleanor Morden

Blog

13 May 2024

Inside Cirrus: A Guide to Cirrus’ Market-Leading Outbound Dialler

When you think of outbound contact centres, telemarketing springs to mind. But the scope goes…

Eleanor Morden

Blog

7 May 2024

How 5G Technology Will Impact Contact Centres

What does a huge share of popular technologies have in common? The ability to save…

Eleanor Morden

Blog

30 April 2024

The Future of Contact Centres: Navigating the Metaverse

The journey from call centres to today’s contact centres is like watching black-and-white TV turn…

Eleanor Morden

Blog

29 April 2024

Why Your BPO Needs to Bet Big on Omni-channel Strategies Now

Sarah, a busy mum, recently faced a frustrating challenge trying to resolve an issue with…

Eleanor Morden

Blog

29 April 2024

Beyond Human Limits: How AI is Transforming Contact Centres

Customer expectations are soaring to new heights, creating an immense opportunity for companies to differentiate…

Eleanor Morden

conversation analytics for contact centres

Blog

26 April 2024

Turn Your Contact Centre into a Revenue Generator with Conversation Analytics

Contact centres have traditionally been viewed as cost centres, necessary for customer support but not…

Eleanor Morden

The BPO Revolution: How Outsourcing is Evolving to Drive Your Business Forward

Workforce Management Challenges for BPOs: Key Strategies for Success

Cirrus Announces Sponsorship of the South West Contact Centre Forum Awards 2024

The Intersection of Contact Centres and Environmental, Social and Governance (ESG)

Inside Cirrus: A Guide to Cirrus’ Market-Leading Outbound Dialler

How 5G Technology Will Impact Contact Centres

The Future of Contact Centres: Navigating the Metaverse

Why Your BPO Needs to Bet Big on Omni-channel Strategies Now

Beyond Human Limits: How AI is Transforming Contact Centres

Turn Your Contact Centre into a Revenue Generator with Conversation Analytics

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