Blog - Cirrus

Blog

18 October 2024

Get to the Root: Understanding Customer Pain Points

Knowing what your customers want is useful. Knowing what your customers detest is the road…

Joseph Murfin

Blog

16 October 2024

Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres

Contact centre agents are the foot soldiers of our brands. The best agents are receptive,…

Eleanor Morden

Blog

7 October 2024

Meeting Customer Needs Across Every Channel—Without the Hassle

Working in customer service is no easy task. But before we dive in, let’s take…

Eleanor Morden

Blog

30 September 2024

Measuring and Improving Contact Centre Agent Well-being

In the modern contact centre, agent wellbeing is no longer just a priority; it's essential…

Eleanor Morden

Blog

23 September 2024

Agent Desktop Experience: The Key to Contact Centre Success

Sarah is a contact centre agent on a call with an impatient customer. The customer’s…

Eleanor Morden

Blog

19 September 2024

Creating an inclusive culture in contact centres: best practices and benefits

Diversity and inclusion are hot topics in service sectors, and they should be. After all,…

Eleanor Morden

Measuring contact centre success metrics

Blog

16 September 2024

Beyond just scores: new ways to measure customer service success

The contact centre manager lives a life of efficiency-led targets. How else can a return…

Eleanor Morden

Article

4 September 2024

77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?

This article was first published on the Contact Centre Forum on 4 September. A recent…

Eleanor Morden

Article

2 September 2024

Is it time to move on? The growing mismatch between retailers and their contact centre providers

This article was first published on Retail Sector on 2 September 2024. Customer experience (CX)…

Eleanor Morden

Blog

30 August 2024

Turning Customer Feedback into Tangible Improvements

Did you know that there’s a goldmine in your inbox? Each comment, message or review…

Eleanor Morden

Get to the Root: Understanding Customer Pain Points

Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres

Meeting Customer Needs Across Every Channel—Without the Hassle

Measuring and Improving Contact Centre Agent Well-being

Agent Desktop Experience: The Key to Contact Centre Success

Creating an inclusive culture in contact centres: best practices and benefits

Beyond just scores: new ways to measure customer service success

77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?

Is it time to move on? The growing mismatch between retailers and their contact centre providers

Turning Customer Feedback into Tangible Improvements

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