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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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How Do Different Generations Use Customer Service? Blog
29 November 2024

How Do Different Generations Use Customer Service?

Gen Z loves a text chat. Boomers prefer a phone call. And Millennials want answers,…
Joseph Murfin
Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape News
26 November 2024

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

London, UK, November 26 2024 – Cirrus, the UK’s premier provider of contact centre solutions,…
Eleanor Morden
Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts Blog
21 November 2024

Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts

In the world of contact centres, there’s one question cropping up more than ever: To add…
Joseph Murfin
Cirrus Set to Wow at Call & Contact Centre Expo 2024 News
19 November 2024

Cirrus Set to Wow at Call & Contact Centre Expo 2024

This article was first published on contact-centres.com on 19 November. Cirrus Set to Wow at…
Eleanor Morden
Voice AI: balancing innovation with realism Article
19 November 2024

Voice AI: balancing innovation with realism

This article was first published on Technology.org on 19 November. Written by Tatum Bisley, Product…
Tatum Bisley
How to Devise an AI Adoption Strategy for Your Contact Centre Blog
18 November 2024

How to Devise an AI Adoption Strategy for Your Contact Centre

Artificial intelligence (AI). It sounds good. It often looks good. But is it truly trusted…
Joseph Murfin
Black Friday & Cyber Monday – Is the Juice Worth the Squeeze? Blog
14 November 2024

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?

The yearly retail spectacle is nearly upon us. Retailers are rubbing their hands at the…
Joseph Murfin
How DE&I and technology are reshaping contact centres Article
12 November 2024

How DE&I and technology are reshaping contact centres

This article was first published in The HR Director on 15th November. DE&I is changing…
Eleanor Morden
Driving real value with AI Article
28 October 2024

Driving real value with AI

This article was first published on CommsBusiness on 28 October 2024. Jason Roos, CEO of…
Eleanor Morden
Here’s What’s Next for Citizen Engagement Blog
24 October 2024

Here’s What’s Next for Citizen Engagement

Public sector organisations are constantly under pressure: shrinking budgets, higher citizen expectations, and demands for…
Joseph Murfin
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Recent Posts

  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother
  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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