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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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British customers and companies deserve better CX
British Customers and Companies Deserve Better Customer Experience Article
2 May 2023

British Customers and Companies Deserve Better Customer Experience

This article is featured on TechHQ In 2023, we can organise almost all aspects of…
Eleanor Morden
Cirrus expands partnership with conversation intelligence firm to enhance CX delivery News
2 May 2023

Cirrus expands partnership with conversation intelligence firm to enhance CX delivery

Market leader, CallMiner, uncovers deep customer insights to improve operational efficiency and deliver better experiences…
Eleanor Morden
How CX + EX = business growth Article
28 April 2023

How CX + EX = business growth

This article is featured on TechHQ Business growth is a common goal of most organisations,…
Eleanor Morden
The Consumer Duty: Balancing convenience & care in customer experience Blog
25 April 2023

The Consumer Duty: Balancing convenience & care in customer experience

Over the past decade, the banking and finance industry have been forefront of pioneering exceptional…
Eleanor Morden
Become contact centre code breakers with data analytics Blog
18 April 2023

Become contact centre code breakers with data analytics

Do you remember playing the logic game Mastermind as a child? In the game, a…
Eleanor Morden
Change here for quality customer service Blog
14 March 2023

Change here for quality customer service

When did you last use the London Underground? For many of us, this involves checking…
Eleanor Morden
Let’s play Contact Centre Top Trumps Blog
24 February 2023

Let’s play Contact Centre Top Trumps

In the game of Top Trumps, categories are compared to see who comes up Top…
Eleanor Morden
Worklife balance
Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy Blog
23 February 2023

Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy

More calls, more channels, more complexity, more stress. A recent study indicates more than half…
Eleanor Morden
Meet the team
Meet the Team: Paul Barclay, Chief Operating Officer Blog
17 January 2023

Meet the Team: Paul Barclay, Chief Operating Officer

Paul is a career customer operations and service specialist with extensive B2B/B2C leadership experience across…
Eleanor Morden
Contact centre agents are key to a successful Christmas and a productive New Year Blog
15 December 2022

Contact centre agents are key to a successful Christmas and a productive New Year

The Christmas season has arrived, and as presents are ordered and events planned, the hectic…
Eleanor Morden
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Recent Posts

  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother
  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

Close Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
  • Pricing
  • Support
  • Careers
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