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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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You’re sitting on gold: why retail contact centres don’t need more data Blog
19 June 2025

You’re sitting on gold: why retail contact centres don’t need more data

The shopper tried a few times to get the promo code to work — refreshing…
Joseph Murfin
Digital doesn’t mean distant: how empathy powers the best customer experiences Blog
18 June 2025

Digital doesn’t mean distant: how empathy powers the best customer experiences

You’re tired, it’s rush hour and you just need to buy dinner and get home.…
Joseph Murfin
The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds Blog
10 June 2025

The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds

In 2016, Leicester City did what most thought was impossible. They won the Premier League—not…
Joseph Murfin
The Silent Dropout Risk Universities Can’t Ignore Article
10 June 2025

The Silent Dropout Risk Universities Can’t Ignore

This article was first published on 9th June 2025:  https://www.fenews.co.uk/fe-voices/the-silent-dropout-risk-universities-cant-ignore/ University should be one of the most…
Joseph Murfin
From freshers to finals: Supporting students when it really counts Blog
9 June 2025

From freshers to finals: Supporting students when it really counts

University is supposed to be a time of growth, discovery, maybe even joy. But for…
Joseph Murfin
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS  News
10 April 2025

Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS 

This article was first published on contact-centres.com on April 10th. Cirrus, a leading AI-enabled contact centre…
Joseph Murfin
How to budget a contact centre upgrade Blog
31 March 2025

How to budget a contact centre upgrade

Upgrading a contact centre is a big investment that can make a huge difference in…
Joseph Murfin
Top UK Contact Centre and Customer Experience Events to Attend in 2025/26 Blog
17 March 2025

Top UK Contact Centre and Customer Experience Events to Attend in 2025/26

Keeping up with industry trends is a challenge we all face while managing our busy…
Joseph Murfin
Student mental health: how contact centres are supporting the next generation Blog
14 March 2025

Student mental health: how contact centres are supporting the next generation

Student mental health is a growing concern across universities, with an increasing number of students…
Joseph Murfin
Customer Retention in 2025: Why It’s More Important Than Ever Blog
24 February 2025

Customer Retention in 2025: Why It’s More Important Than Ever

These are challenging times for consumers and businesses. Customers are ready to jump ship for…
Joseph Murfin
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Recent Posts

  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together
  • Five questions to ask before introducing AI into your contact centre
  • Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently
  • Why AI Readiness Is the Biggest CX Challenge of 2026

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

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Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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